Learning & Development

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Learning
& Development Manager, you’re not just managing training
initiatives for hotel team members – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.

What It Takes to Make the Stay

At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity and always doing the right
thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

What It Takes to Make the Stay

At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:

A passion for spreading the light
and warmth of Hospitality. Acting with Integrity and always doing
the right thing. Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

Here's what you'll do during a typical
day:

• Develop training programs: Design, plan, and deliver
  hotel training programs in alignment with corporate goals and industry
  standards, inclusive of topics such as harassment-free workplace, diversity, new
  team member orientation, leadership, and service
• Monitor and review
  performance: Conduct meetings with department managers, trainers, and team
  members to review performance trends, develop action plans, and recognize
  achievements
• Deliver continuous improvement: Assess existing
  training initiatives, identify opportunities for enhancement, and recommend
  solutions to address specific department needs
• Manage training
  records: Track, maintain, and audit individual team member training records
  using designated systems and tools
• Oversee departmental training
  programs: Manage and monitor department-specific training programs such
  as alcohol awareness, food safety, job skills checklists, and educational
  assistance
• Inspire and develop the team: Supervise and support
  team members, monitor performance, provide coaching, and foster a positive
  and productive work environment