What will it be like to work for Hilton?
Hilton
is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century, Hilton has offered business
and leisure travelers the finest in accommodations, service, amenities
and value. Hilton is dedicated to continuing its tradition of providing
exceptional guest experiences across its
href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank"
style="color: rgb(4, 95, 171); line-height: inherit; text-decoration:
none;">global brands. Our vision “to fill the earth with the light
and warmth of hospitality” unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members
are at the heart of it all!
What are we looking
for?
Since being founded in 1919, Hilton has been a leader
in the hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership is the result of our Team
Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Hospitality - We're passionate about delivering exceptional guest
experiences.
Integrity - We do the right thing, all the time.
style="line-height: 1.25;">
Leadership - We're
leaders in our industry and in our communities.
Teamwork - We're team players in everything
we do.
Ownership - We're the owners of our actions and decisions.
style="line-height: 1.25;">
Now - We operate with
a sense of urgency and discipline
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">In addition, we look for
the demonstration of the following key attributes:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Quality
Productivity
Dependability
style="margin-left: 0px;">Customer FocusAdaptability
What
are we looking for?
Since being founded in 1919, Hilton has
been a leader in the hospitality industry. Today, Hilton remains a beacon
of innovation, quality, and success. This continued leadership is the result
of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Hospitality - We're passionate about delivering exceptional guest
experiences.
Integrity - We do the right thing, all the time.
style="line-height: 1.25;">
Leadership - We're
leaders in our industry and in our communities.
Teamwork - We're team players in everything
we do.
Ownership - We're the owners of our actions and decisions.
style="line-height: 1.25;">
Now - We operate with
a sense of urgency and discipline
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">In addition, we look for
the demonstration of the following key attributes:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Quality
Productivity
Dependability
style="margin-left: 0px;">Customer FocusAdaptability
What
are we looking for?
Since being founded in 1919, Hilton has
been a leader in the hospitality industry. Today, Hilton remains a beacon
of innovation, quality, and success. This continued leadership is the result
of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Hospitality - We're passionate about delivering exceptional guest
experiences.
Integrity - We do the right thing, all the time.
style="line-height: 1.25;">
Leadership - We're
leaders in our industry and in our communities.
Teamwork - We're team players in everything
we do.
Ownership - We're the owners of our actions and decisions.
style="line-height: 1.25;">
Now - We operate with
a sense of urgency and discipline
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">In addition, we look for
the demonstration of the following key attributes:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
initial; text-decoration-style: initial; text-decoration-thickness: initial;
text-indent: 0px; text-transform: none; white-space: normal; widows: 2;
word-spacing: 0px;">
Quality
Productivity
Dependability
style="margin-left: 0px;">Customer FocusAdaptability
What
will I be doing?
As a Telephone Operator, you would
be responsible for answering and responding to internal and external calls
in the hotel's continuing effort to deliver outstanding guest service
and financial profitability.
Specifically, you would be responsible for performing the following tasks to
the highest standards:
Respond
to guest inquiries and requests and resolve issues via telephone in a timely,
friendly and efficient manner
-
style="margin-left: 0px;">Provide information and demonstrate knowledge of all
hotel facilities and services -
style="margin-left: 0px;">Respond to emergencies and document and relay
comprehensive, accurate information to proper parties in emergency
situations Accept and deliver all messages promptly and accurately, utilizing proper
grammar and spelling
-
style="margin-left: 0px;">Operate office equipment including, but not limited
to, computers, PBX system, fax machine, e-mail, etc.
