Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Duty Manager, you
will be responsible for overseeing the hotel’s daily operations, ensuring
that all departments work together seamlessly to deliver outstanding guest
service. Your leadership and problem-solving skills will be key in providing
a positive guest experience and ensuring smooth hotel operations.
As an Assistant Front Desk Manager, you’re not just
overseeing hotel operations in the absence of the General Manager – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- At least 3 years of relevant
experience in Front Office operations within the hospitality, leisure, retail,
or customer service sectors. - Current knowledge of workplace health,
safety, and security procedures, with relevant certifications or qualifications
where required by the role. - Demonstrated ability to remain composed,
organized, and effective when managing multiple priorities and working in
a fast-paced environment. - Strong interpersonal and communication skills,
with the ability to engage professionally with guests, colleagues,
and stakeholders. - Proficiency in Microsoft Office applications,
including Word, Excel, and Outlook, or equivalent office productivity
software. - Strong commitment to delivering high-quality customer service
and enhancing the guest experience. - Professional appearance
and adherence to the organization's grooming and presentation
standards. - Ability to work independently as well as collaboratively
within a team environment. - A certificate, diploma, or degree
in Hospitality, Business, Management, or a related field is
an advantage.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests.
We proudly invest in our Team Members’ wellbeing, supporting you through all
of life’s moments. When you join Hilton, our exceptional care extends to
you with unmatched perks and benefits, including*:
Incredible travel perks
– Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership. A belief
that Teamwork drives the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- At least 3 years of relevant
experience in Front Office operations within the hospitality, leisure, retail,
or customer service sectors. - Current knowledge of workplace health,
safety, and security procedures, with relevant certifications or qualifications
where required by the role. - Demonstrated ability to remain composed,
organized, and effective when managing multiple priorities and working in
a fast-paced environment. - Strong interpersonal and communication skills,
with the ability to engage professionally with guests, colleagues,
and stakeholders. - Proficiency in Microsoft Office applications,
including Word, Excel, and Outlook, or equivalent office productivity
software. - Strong commitment to delivering high-quality customer service
and enhancing the guest experience. - Professional appearance
and adherence to the organization's grooming and presentation
standards. - Ability to work independently as well as collaboratively
within a team environment. - A certificate, diploma, or degree
in Hospitality, Business, Management, or a related field is
an advantage.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- At least 3 years of relevant
experience in Front Office operations within the hospitality, leisure, retail,
or customer service sectors. - Current knowledge of workplace health,
safety, and security procedures, with relevant certifications or qualifications
where required by the role. - Demonstrated ability to remain composed,
organized, and effective when managing multiple priorities and working in
a fast-paced environment. - Strong interpersonal and communication skills,
with the ability to engage professionally with guests, colleagues,
and stakeholders. - Proficiency in Microsoft Office applications,
including Word, Excel, and Outlook, or equivalent office productivity
software. - Strong commitment to delivering high-quality customer service
and enhancing the guest experience. - Professional appearance
and adherence to the organization's grooming and presentation
standards. - Ability to work independently as well as collaboratively
within a team environment. - A certificate, diploma, or degree
in Hospitality, Business, Management, or a related field is
an advantage.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments.
When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:
Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program
Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered
*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
Here’s what you’ll do during a typical
day:
- Be available in the Front Desk area at all times to attend
to matters, which require a decision to be made. - Monitor the conduct
and performances of all Front Desk, Groups and Telephone staff at work
and report findings to the head of the department concerned for follow
up. - Monitor and ensure the cleanliness of the Front Desk
area. - Assist and coach staff in dealing with special requests
and complaints. - Ensure all house set up for the day’s arrivals
are accurate and timely completed. - Be aware of VIPs arrivals
and departures together with the Guest Experience team. - Ensure
sufficient staffing at the desk to meet the activities for the day at
the desk. - Ensure that all Guest complaints are handled promptly
and completely. - Ensure new staffs are coached and has proper buddy
in their Job skills training period. - Recommend training opportunities
and submit department monthly training schedule. - Ensure that all house
rules and regulations are adhered to. - Assisting the Front Office Manager
in conducting confirmation and yearly performance appraisal
of staffs. - Review Guest feedback from SALT and any other forms
of feedback with staff and take corrective measures with staff
concerned. - Leverage on Artificial Intelligence (AI) / technology such
as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape
culture and processes for innovation and continuous
improvement. - To ensure that the agreed standards of appearance
and presentation are maintained at the Front Desk at all times. - Ensure
Brand standards are adhered by all staff by conducting audit - Demonstrate
thorough knowledge of all credit procedures and ensure they are applied
properly. - Offer current knowledge on all hotel products, services,
policies, and emergency procedures - Be aware of room availability
and be ready to make decision for acceptance or refusal of lay-over
business - In charge of the hotel’s evening and night operation,
representing the management - Ensure the hotel’s night audit run
daily and all public area are in order during the night. - Be part of
the hotel CERT team in emergency cases. - The Management reserves
the right to make changes to this job description at its sole discretion
and without advance notice.
