Reservation Agent - Hilton Okinawa Miyako Island Resort

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will maximise revenue
by actively converting enquiries into confirmed bookings, ensuring profitability
for the Hotel. You will develop and maintain key relationships with new
and repeat guests, as well as the key internal stakeholder team, specifically
the entire Commercial and Front Office teams. As a Reservations
Agent, you’re not just helping manage the hotel’s reservations
operations – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.

At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Strong interpersonal, verbal,
  and written communication skills with a warm, professional
  demeanor.
• Proven organizational and administrative abilities,
  with excellent time management.
• Ability to multitask, stay
  detail-oriented, and deliver high-quality work under
  pressure.
• Self-motivated and adaptable, able to work independently
  and as part of a team.
• Fluency in Japanese
  is necessary.

Below skills and knowledge
is advantageous

• Proficiency in hotel systems (e.g., PEP, OnQ R&I)
  and Microsoft Office applications.

• Prior hospitality
  experience

   

• Fluency in English      
       

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Strong interpersonal, verbal,
  and written communication skills with a warm, professional
  demeanor.
• Proven organizational and administrative abilities,
  with excellent time management.
• Ability to multitask, stay
  detail-oriented, and deliver high-quality work under
  pressure.
• Self-motivated and adaptable, able to work independently
  and as part of a team.
• Fluency in Japanese
  is necessary.

Below skills and knowledge
is advantageous

• Proficiency in hotel systems (e.g., PEP, OnQ R&I)
  and Microsoft Office applications.

• Prior hospitality
  experience

   

• Fluency in English      
       

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Strong interpersonal, verbal,
  and written communication skills with a warm, professional
  demeanor.
• Proven organizational and administrative abilities,
  with excellent time management.
• Ability to multitask, stay
  detail-oriented, and deliver high-quality work under
  pressure.
• Self-motivated and adaptable, able to work independently
  and as part of a team.
• Fluency in Japanese
  is necessary.

Below skills and knowledge
is advantageous

• Proficiency in hotel systems (e.g., PEP, OnQ R&I)
  and Microsoft Office applications.

• Prior hospitality
  experience

   

• Fluency in English      
       

Here’s what you’ll do during a typical
day:

• Warmth & Hospitality:  Deliver
  genuine, welcoming service that reflects our commitment to being the most
  hospitable company in the world.
• Team & Stakeholder
  Collaboration:  Foster strong communication and teamwork across
  Reservations, Groups, and all departments to ensure smooth
  operations.
• Client & Guest Relations:  Build
  and maintain effective relationships with VIPs, loyalty members, corporate
  clients, and internal teams, ensuring exceptional
  service.
• System & Product Knowledge: 
  Be proficient in systems like OnQ R&I, PEP, and The Lobby, while maintaining
  strong knowledge of hotel offerings and the local
  area.
• Operational Accuracy:  Accurately process
  reservations, maintain data integrity, and support occasional front office
  duties as needed.
• Service & Commercial Focus: 
  Maximize room revenue through proactive selling, respond to guest feedback,
  and contribute to continuous service improvement.