Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will lead the sales team
and ensure that the hotel’s revenue targets are met. This role involves
developing and implementing sales strategies, building relationships with key
clients, and overseeing the daily operations of the sales department.
As a Director of Groups, Meetings & Events, you’re
not just driving revenue growth across all hotel segments – you’re spreading
the light and warmth of hospitality by delivering memorable experiences
that make the stay for every guest.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Experience in leading
a successful team in a similar role. - Strong leadership skills
to effectively manage and motivate the team to achieve high performance levels
to achieve/ exceed targets. - Strong analytical skills to understand key
business indicators, competitive trends and to develop appropriate commercial
initiatives. - Good business acumen and commercial understanding,
with excellent sales skills. - Excellent organisational and planning
skills (personal and team). - Energetic, dynamic and inspiring to
the team. - Resilient and adaptable to changes in business
environment. - Always positive, confident and supportive to
the team. - Takes ownership and accountable for success of team
and hotel. - Warm, sincere and inclusive in interpersonal
interactions. - Strong knowledge of local market and global travel
and meetings’ trends. - An excellent team player who has sense of urgency
and discipline to ensure tasks are completed in a timely manner. - Be calm
and have the ability to thrive and manage stress.
It
would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
- Minimum 5 year’s experience in
a similar capacity. - Excellent command of written and spoken English
and Mandarin to meet business needs. - Good interpersonal, organizational
skills and leadership qualities. - Knowledge and use of Delphi,
MeetingBroker and Cvent.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests.
We proudly invest in our Team Members’ wellbeing, supporting you through all
of life’s moments. When you join Hilton, our exceptional care extends to
you with unmatched perks and benefits, including*:
Incredible travel perks
– Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership. A belief that Teamwork drives
the best outcomes.
A sense of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Experience in leading
a successful team in a similar role. - Strong leadership skills
to effectively manage and motivate the team to achieve high performance levels
to achieve/ exceed targets. - Strong analytical skills to understand key
business indicators, competitive trends and to develop appropriate commercial
initiatives. - Good business acumen and commercial understanding,
with excellent sales skills. - Excellent organisational and planning
skills (personal and team). - Energetic, dynamic and inspiring to
the team. - Resilient and adaptable to changes in business
environment. - Always positive, confident and supportive to
the team. - Takes ownership and accountable for success of team
and hotel. - Warm, sincere and inclusive in interpersonal
interactions. - Strong knowledge of local market and global travel
and meetings’ trends. - An excellent team player who has sense of urgency
and discipline to ensure tasks are completed in a timely manner. - Be calm
and have the ability to thrive and manage stress.
It
would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
- Minimum 5 year’s experience in
a similar capacity. - Excellent command of written and spoken English
and Mandarin to meet business needs. - Good interpersonal, organizational
skills and leadership qualities. - Knowledge and use of Delphi,
MeetingBroker and Cvent.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments. When you join Hilton, our exceptional care
extends to you with unmatched perks and benefits, including*:
Incredible
travel perks – Enjoy 110 nights of deeply discounted travel, with room rates
as low as $40 USD/night at our world-class hotels through our Go Hilton travel
program
Health & welfare benefits – From checkups to dental cleanings
to new glasses, we offer a variety of health plans that keep
you covered
*Benefits availability may vary depending on Team Member’s
location as well as terms and conditions of employment and are subject to
the terms and conditions of each specific program/plan.
At Hilton, our
core values define what it takes to succeed here and guide the qualities we look
for in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Experience in leading
a successful team in a similar role. - Strong leadership skills
to effectively manage and motivate the team to achieve high performance levels
to achieve/ exceed targets. - Strong analytical skills to understand key
business indicators, competitive trends and to develop appropriate commercial
initiatives. - Good business acumen and commercial understanding,
with excellent sales skills. - Excellent organisational and planning
skills (personal and team). - Energetic, dynamic and inspiring to
the team. - Resilient and adaptable to changes in business
environment. - Always positive, confident and supportive to
the team. - Takes ownership and accountable for success of team
and hotel. - Warm, sincere and inclusive in interpersonal
interactions. - Strong knowledge of local market and global travel
and meetings’ trends. - An excellent team player who has sense of urgency
and discipline to ensure tasks are completed in a timely manner. - Be calm
and have the ability to thrive and manage stress.
It
would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
- Minimum 5 year’s experience in
a similar capacity. - Excellent command of written and spoken English
and Mandarin to meet business needs. - Good interpersonal, organizational
skills and leadership qualities. - Knowledge and use of Delphi,
MeetingBroker and Cvent.
How We’ll Help
You Thrive
At Hilton, the hospitality we’re known for doesn’t end
with our guests. We proudly invest in our Team Members’ wellbeing, supporting
you through all of life’s moments.
When you join Hilton, our exceptional care extends to you with unmatched perks
and benefits, including*:
Incredible travel perks – Enjoy 110 nights
of deeply discounted travel, with room rates as low as $40 USD/night at our
world-class hotels through our Go Hilton travel program
Health &
welfare benefits – From checkups to dental cleanings to new glasses, we offer
a variety of health plans that keep you covered
*Benefits availability
may vary depending on Team Member’s location as well as terms and conditions
of employment and are subject to the terms and conditions of each specific
program/plan.
As Director of Groups, Meetings & Events, you
are responsible for working closely with the commercial team to drive business
conversions, explore new business and expand existing business through strong
analysis of trends, data and market insights.
Specifically, you will be responsible for performing the following tasks to
the highest standards:
- Maximise all Groups, Meetings and Events
revenue opportunities. - Review business plans, identify gaps and ensure
support from proactive sales team to drive demand and support business
conversions. - Understand the competitive market place and be connected
with venue partners to ensure hotel stays ahead in business
opportunities. - Collaborate with local visitor bureau and Hilton
Worldwide Sales offices to ensure business success. - Lead action plans
to achieve revenue goals versus budget, ensure year-on-year increase in business
conversion ratios, deliver satisfactory mystery audit results, achieve excellent
customer satisfaction scores via Meeting Planner surveys and maintain excellent
system usage. - Lead a large team and provide coaching and mentoring
for team members and support the career development/ improvement plans for team
members. - Perform Budgeting, Forecasting (Weekly, Monthly and Rolling)
tasks and ensure relevant, updated reporting. - Support achievement
of required RGI through groups’ conversion to form an early occupancy base
to allow yielding on the business thereafter. - Accurate control
of deposit guidelines and commissions accrual for GME bookings. - Optimize
function space occupancy and revenue generation through assessment of event
requests, diary management and function space release requests. - Lead
the team to achieve hotel’s key performance indicators that include but
not limited to hotel's revenue contribution, profitability, guest experience,
team members’ satisfaction and loyalty contribution. - Review and analyse
business pace and market trends. - Conduct weekly group and catering
business revenue review and conversion ratios and update results in bi-weekly
commercial/ business focussed meetings. - Analyse statuses of each
business - split by sales manages, geo source, industry type and lead
time. - Organise familiarization trips, site inspections, conduct hotel
presentations and participate in clients’ engagement plans. - Lead
and participate in sales and marketing activities including sales calls, sales
trips and groups business acquisitions and conversions. - Support Catering
and Event Services team to achieve overall commercial goals and guests’
satisfaction. - Be well connected with internal and external stakeholders
including but not limited to owning company, Hilton corporate office, worldwide
sales offices, revenue management consolidated centre, conventions and visitors
bureaus, airlines, trade partners, leisure travel wholesalers, and travel
management companies to review and update market trends and explore new business
opportunities. - Adhere to hotel’s safety policies, emergency rules
and procedures. - Perform any other reasonable duties
assigned. - The Management reserves the right to make changes to this job
description if necessary.
