MAGIC Call Center Agent

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our hotels team, that’s
exactly what you’ll do every time you come to work! You will be responsible
for answering guest phone calls, responding to inquiries, and providing
information about hotel services and amenities. As a MAGIC Call
Center Agent, you’re not just handling incoming telephone calls –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Previous experience in guest
  service, front office, or call center roles within hospitality.
  
• Excellent verbal and interpersonal skills; able to handle inquiries
  professionally and courteously.
• Capable of managing high call volumes
  and multiple requests efficiently.
• Skilled in resolving guest issues
  with discretion and a proactive approach.
• Familiarity with hotel PMS
  and service protocols is preferred.
• Fluent in English; additional
  languages are a plus.
• Available to work varied shifts, including
  nights, weekends, and holidays.

At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Previous experience in guest
  service, front office, or call center roles within hospitality.
  
• Excellent verbal and interpersonal skills; able to handle inquiries
  professionally and courteously.
• Capable of managing high call volumes
  and multiple requests efficiently.
• Skilled in resolving guest issues
  with discretion and a proactive approach.
• Familiarity with hotel PMS
  and service protocols is preferred.
• Fluent in English; additional
  languages are a plus.
• Available to work varied shifts, including
  nights, weekends, and holidays.

At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:

A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.

Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Previous experience in guest
  service, front office, or call center roles within hospitality.
  
• Excellent verbal and interpersonal skills; able to handle inquiries
  professionally and courteously.
• Capable of managing high call volumes
  and multiple requests efficiently.
• Skilled in resolving guest issues
  with discretion and a proactive approach.
• Familiarity with hotel PMS
  and service protocols is preferred.
• Fluent in English; additional
  languages are a plus.
• Available to work varied shifts, including
  nights, weekends, and holidays.

Here’s what you’ll do during
a typical day:

• Guest Call Handling:  Answer and manage
  guest calls, provide hotel and local information, and handle requests
  efficiently.
• Service & Communication:  Respond to inquiries
  with professionalism and courtesy, ensuring a positive guest experience.
  Communicate clearly and resolve concerns promptly.
• Coordination &
  Follow-Up:  Relay guest requests to relevant departments and ensure
  timely follow-up.
  
  Support internal communication across hotel teams.
• Issue
  Resolution:  Address guest complaints and proactively prevent service
  disruptions.
• Documentation:  Maintain accurate logs of guest
  interactions and update guest profiles for future personalization.