Position Summary
At Hilton,
we are committed to delivering exceptional guest experiences and driving
commercial performance through collaboration, innovation, and service
excellence.
The Sales Coordinator plays a pivotal role within
the Vienna Cluster Commercial team, supporting all key business segments -
Corporate, MICE, Consortia, and Groups. This position ensures seamless
coordination of sales activities, effective client engagement, and efficient
internal communication.
The role also actively contributes to sales
development and revenue generation through proactive client outreach, telesales
activities, and pipeline support, strengthening the cluster’s ability to grow
market share and convert opportunities.
• Fluency in German and English (required)
• Previous
experience in hospitality, sales coordination, or administrative roles
preferred
• Strong organizational and multitasking skills with a high level
of attention to detail
• Excellent communication and interpersonal
skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
•
Familiarity with hotel CRM and sales systems (e.g., Delphi) advantageous
•
Proactive, customer-focused mindset with the ability to work both independently
and collaboratively
• Ability to thrive in a fast-paced, performance-driven
environment
• Fluency
in German and English (required)
• Previous experience in hospitality, sales
coordination, or administrative roles preferred
• Strong organizational
and multitasking skills with a high level of attention to detail
• Excellent
communication and interpersonal skills
• Proficiency in Microsoft Office
(Excel, PowerPoint, Outlook)
• Familiarity with hotel CRM and sales systems
(e.g., Delphi) advantageous
• Proactive, customer-focused mindset with
the ability to work both independently and collaboratively
• Ability
to thrive in a fast-paced, performance-driven
environment
• Fluency
in German and English (required)
• Previous experience in hospitality, sales
coordination, or administrative roles preferred
• Strong organizational
and multitasking skills with a high level of attention to detail
• Excellent
communication and interpersonal skills
• Proficiency in Microsoft Office
(Excel, PowerPoint, Outlook)
• Familiarity with hotel CRM and sales systems
(e.g., Delphi) advantageous
• Proactive, customer-focused mindset with
the ability to work both independently and collaboratively
• Ability
to thrive in a fast-paced, performance-driven environment
Commercial & Administrative
Support
• Provide comprehensive administrative and coordination
support to the Sales Team across all segments
• Prepare high-quality sales
presentations, proposals, and client-facing materials aligned with Hilton brand
standards
• Support the planning and execution of sales missions, tradeshows,
client events, and sales activities
• Support follow-up actions after sales
activities, including proactive client communication to drive
conversion
RFP Management & Sales Processes
•
Manage and coordinate incoming RFPs across platforms (e.g., OnQ SM, Lanyon,
Delphi)
• Ensure timely, accurate, and brand-compliant responses in line
with commercial strategy
• Maintain RFP tracking systems and support
performance and conversion analysis
Client Engagement &
Site Experience
• Coordinate Familiarisation (FAM) trips and site
inspections, ensuring a seamless and memorable client experience
• Prepare
detailed itineraries, manage logistics, and collaborate cross-functionally
with Operations teams
• Support follow-up communication and materials
to maximize conversion opportunities
Market Intelligence &
Reporting
• Conduct regular market and competitor analysis,
identifying trends, rate positioning, and new business opportunities
•
Prepare insightful reports and dashboards to support the Senior Commercial Team
in decision-making
• Monitor account production and identify opportunities
to drive incremental revenue
CRM & Data
Excellence
• Maintain accurate and up-to-date customer data
and sales activities within Hilton systems (e.g., Delphi)
• Ensure compliance
with Hilton’s data quality standards and reporting requirements
• Support
segmentation, pipeline visibility, and performance tracking through effective
data management
Event & Project Coordination
•
Support the execution of on-property and offsite client events, networking
functions, and promotional activities
• Assist with cluster-wide sales
and marketing campaigns, including content updates and coordination
• Manage
sales collateral, promotional materials, and inventory in line with brand
guidelines
Cross-Functional Collaboration
• Act
as a key liaison between Sales, Revenue Management, Reservations, Front Office,
and F&B teams
• Foster effective communication and alignment to deliver
a seamless customer journey
• Participate in commercial meetings, document
key actions, and support follow-up execution
