Position Statement
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
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text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">The Food & Beverage
Executive, Banquet is concerned with the efficient and professional service
of food and beverages within the Banquet, ensuring that the restaurant returns
a budgeted profit through tight cost and stock control. This role directly
supervises team member while ensuring that all guests receive optimum service
in accordance with the standards, policies and procedures of the hotel
and Hilton.
What are we looking for?
class="MsoNormal" style="-webkit-text-stroke-width: 0px; background-color:
rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Open Sans",
"Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu
Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px;
font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal;
font-weight: 400; letter-spacing: normal; margin-bottom: 12px; margin-right:
0px; margin-top: 0px; orphans: 2; text-decoration-color: initial;
text-decoration-style: initial; text-decoration-thickness: initial; text-indent:
0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">A
Food & Beverage Executive, Banquet serving Hilton Brands is always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role, you should maintain the attitude, behaviours, skills, and values
that follow:
style="color: rgb(0, 0, 0); font-family: Arial; line-height: 1.25;">
style="margin-bottom: 12px; margin-right: 0px; margin-top: 0px;">2-4 years in
a supervisory position in a 4 / 5-star category hotel.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Good
English skills, both written and verbal to meet business needs.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Familiar with computer systems.
style="color: rgb(0, 0, 0); font-family: Arial; line-height: 1.25;">
style="margin-bottom: 12px; margin-right: 0px; margin-top: 0px;">Motivated
and committed, approaching all tasks with enthusiasm and seize opportunities
to learn new skills or knowledge in order to improve personal
performance.Flexible and responds quickly
and positively to changing requirements including the performance of any tasks
requested of you.
Maintain high team focus by showing
cooperation and support to colleagues in the pursuit of team goals.
1.25;">Strong leadership, people management and training skills.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Guest
oriented and able to confidently build and exceed service standards.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Thorough knowledge of service, cost control in F&B, labour controls,
maintenance, merchandising, computer and accountings.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Strong interpersonal skills and attention to details.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Key
strengths in people management communication and planning.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Able
to work under pressure and deal with stressful situations during busy
periods.
Outgoing personality and willing to work for long
hours.
What will it be like to work for Hilton?
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal;
font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400;
letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top: 0px;
orphans: 2; text-align: start; text-decoration-color: initial;
text-decoration-style: initial; text-decoration-thickness: initial; text-indent:
0px; text-transform: none; white-space: normal; widows: 2; word-spacing:
0px;">Hilton is the leading global hospitality company, spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century, Hilton has offered business
and leisure travelers the finest in accommodations, service, amenities
and value. Hilton is dedicated to continuing its tradition of providing
exceptional guest experiences across its global brands. Our vision to fill
the earth with the light and warmth of hospitality unites us as a team to create
remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal;
font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400;
letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top: 0px;
orphans: 2; text-align: start; text-decoration-color: initial;
text-decoration-style: initial; text-decoration-thickness: initial; text-indent:
0px; text-transform: none; white-space: normal; widows: 2; word-spacing:
0px;">
What are we looking for?
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
0px; orphans: 2; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">A Food & Beverage
Executive, Banquet serving Hilton Brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values
that follow:
style="color: rgb(0, 0, 0); font-family: Arial; line-height: 1.25;">
style="margin-bottom: 12px; margin-right: 0px; margin-top: 0px;">2-4 years in
a supervisory position in a 4 / 5-star category hotel.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Good
English skills, both written and verbal to meet business needs.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Familiar with computer systems.
style="color: rgb(0, 0, 0); font-family: Arial; line-height: 1.25;">
style="margin-bottom: 12px; margin-right: 0px; margin-top: 0px;">Motivated
and committed, approaching all tasks with enthusiasm and seize opportunities
to learn new skills or knowledge in order to improve personal
performance.Flexible and responds quickly
and positively to changing requirements including the performance of any tasks
requested of you.
Maintain high team focus by showing
cooperation and support to colleagues in the pursuit of team goals.
1.25;">Strong leadership, people management and training skills.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Guest
oriented and able to confidently build and exceed service standards.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Thorough knowledge of service, cost control in F&B, labour controls,
maintenance, merchandising, computer and accountings.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Strong interpersonal skills and attention to details.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Key
strengths in people management communication and planning.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Able
to work under pressure and deal with stressful situations during busy
periods.
Outgoing personality and willing to work for long
hours.
What will it be like to work for Hilton?
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal;
font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400;
letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top: 0px;
orphans: 2; text-align: start; text-decoration-color: initial;
text-decoration-style: initial; text-decoration-thickness: initial; text-indent:
0px; text-transform: none; white-space: normal; widows: 2; word-spacing:
0px;">Hilton is the leading global hospitality company, spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century, Hilton has offered business
and leisure travelers the finest in accommodations, service, amenities
and value. Hilton is dedicated to continuing its tradition of providing
exceptional guest experiences across its global brands. Our vision to fill
the earth with the light and warmth of hospitality unites us as a team to create
remarkable hospitality experiences around the world every day. And, our amazing
Team Members are at the heart of it all!
What are we looking
for?
A Food & Beverage
Executive, Banquet serving Hilton Brands is always working on behalf of our
Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
2-4 years in a supervisory position in a 4 / 5-star category
hotel.
Good English skills, both written and verbal to meet business
needs.
Familiar with computer systems.
and committed, approaching all tasks with enthusiasm and seize opportunities
to learn new skills or knowledge in order to improve personal
performance.Flexible and responds quickly
and positively to changing requirements including the performance of any tasks
requested of you.
Maintain high team focus by showing
cooperation and support to colleagues in the pursuit of team goals.
1.25;">Strong leadership, people management and training skills.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Guest
oriented and able to confidently build and exceed service standards.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Thorough knowledge of service, cost control in F&B, labour controls,
maintenance, merchandising, computer and accountings.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Strong interpersonal skills and attention to details.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Key
strengths in people management communication and planning.
class="MsoNormal" style="color: rgb(0, 0, 0); font-family: Arial; line-height:
1.25;">Able
to work under pressure and deal with stressful situations during busy
periods.
Outgoing personality and willing to work for long
hours.
What will it be like to work for Hilton?
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal;
font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400;
letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top: 0px;
orphans: 2; text-align: start; text-decoration-color: initial;
text-decoration-style: initial; text-decoration-thickness: initial; text-indent:
0px; text-transform: none; white-space: normal; widows: 2; word-spacing:
0px;">Hilton is the leading global hospitality company, spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century, Hilton has offered business
and leisure travelers the finest in accommodations, service, amenities
and value. Hilton is dedicated to continuing its tradition of providing
exceptional guest experiences across its global brands. Our vision to fill
the earth with the light and warmth of hospitality unites us as a team to create
remarkable hospitality experiences around the world every day. And, our amazing
Team Members are at the heart of it all!
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
0px; orphans: 2; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">
What will I
be doing?As the Food & Beverage
Executive, Banquet, you will be responsible for performing the following tasks
to the highest standards:
-
style="margin-bottom: 12px; margin-right: 0px; margin-top: 0px;">Confidently
know the food and beverage menu contents and explain them in detail
to guests. Understand dietary requirements and offer appropriate
suggestions.
Make suggestions on the menu that might suit guests
of different nationalities.
Actively check team members’ product knowledge on each
shift.
Check
the event resume for the day, ensuring that the event space and team members
are schedule accordingly.
Ensure that all team members are briefed for the details
of the shift ahead.
Greet guests with smiles and offer assistance with drinks,
self-introduction, set up of equipment, etc.
Ensure that all service procedures
are carried out to the standards required.
style="font-family: Arial; line-height: 1.25;">Replenish drinks, not letting cups
or glasses become empty.
Take personal responsibility for the service experience of all
guests in the banquet by visiting and introducing yourself to them and actively
checking on their satisfaction.
Knowledgeable of departmental standards, explaining
these standards to the team.
Positively deal with and learn from guest complaints
and comments with follow-up and feedback to the Manager.
towards guests, assisting them with any reasonable requests, and training all
team members to anticipate guests needs.
style="font-family: Arial; line-height: 1.25;">Positively end the guest experience
by checking on satisfaction.
Present all guests’ checks promptly on request with a feedback
form and brochure.
Encourage all guests to fill out feedback forms when
they leave, assisting guests with their belongings, if necessary.
guests and wish them a pleasant day.
style="font-family: Arial; line-height: 1.25;">Supervise the banquet roster on a daily
basis and ensure that it is in line with the changing business levels, making
changes in order to achieve the F&B team’s service standards and budget
goals.
Offer team members constructive feedback on their performance
after every shift in an aim to develop their skills and confidence.
leadership and direction for all team members while on duty by offering
professional skills and leading by example.
style="font-family: Arial; line-height: 1.25;">Be aware of the overall F&B targets
for food, beverage, payroll and general expense costs.
class="MsoNormal" style="font-family: Arial; line-height: 1.25;">
style="margin-bottom: 12px; margin-right: 0px; margin-top: 0px;">Coordinate
with Engineering and Housekeeping departments to ensure that cleaning
is followed-up with and procedures are maintained.
style="font-family: Arial; line-height: 1.25;">Ensure that the shift is reviewed,
handovers and briefings are carried out.
style="font-family: Arial; line-height: 1.25;">Be aware of potential highs and lows in
the business.
Understand relevant Occupational Health & Safety
legislations and the implications on the operation of
the department.
Ensure that safe and healthy working practices are observed
throughout service.
Report any accidents/ incidents to the Supervisor /
Manager.
Ensure that the Food & Beverage mission is established and instilled
in you and all team members.
Carry out any other reasonable duties and responsibilities
as assigned.
