OVERVIEW
OF ROLE
is responsible for delivering high-quality coffee, beverages and café offerings
while creating a warm, engaging and memorable guest
experience.
This
role ensures consistency in beverage preparation, maintains café standards
and contributes to the overall efficiency of operations while embodying
the spirit of genuine hospitality.
years of experience in café or Food & Beverage
operations.
• Basic knowledge of coffee preparation
and beverage service.
• Good communication and interpersonal
skills.
• Ability to work in a fast-paced
environment.
• Positive attitude and strong customer service
mindset.
• Flexible and adaptable to operational
needs.
years of experience in café or Food & Beverage
operations.
• Basic knowledge of coffee preparation
and beverage service.
• Good communication and interpersonal
skills.
• Ability to work in a fast-paced
environment.
• Positive attitude and strong customer service
mindset.
• Flexible and adaptable to operational
needs.
years of experience in café or Food & Beverage
operations.
• Basic knowledge of coffee preparation
and beverage service.
• Good communication and interpersonal
skills.
• Ability to work in a fast-paced
environment.
• Positive attitude and strong customer service
mindset.
• Flexible and adaptable to operational
needs.
DUTIES & RESPONSIBILITIES
however the list is not exhaustive.
and serve coffee, beverages and light food items to the highest
standards.
• Ensure all drinks are prepared consistently
in accordance with recipes and presentation
guidelines.
• Maintain cleanliness and organisation of
the café and barista station.
• Ensure all opening and closing
procedures are completed accurately.
any other duties or tasks deemed reasonable by the Supervisor
or Manager.
EFFICIENCY
• Ensure smooth
and efficient workflow during peak periods.
quality.
• Process orders
accurately through POS systems.
• Handle
cash and electronic payments in accordance with company
procedures.
• Replenish stock
and maintain adequate inventory levels.
• Deliver warm,
friendly and attentive service to all guests.
and provide recommendations where appropriate.
environment.
• Handle guest queries
and feedback professionally and efficiently.
the overall experience.
QUALITY
• Prepare espresso-based
drinks, teas and other beverages with consistency
and precision.
• Maintain strong
knowledge of coffee, brewing techniques and menu
offerings.
• Ensure proper handling
and storage of coffee beans, milk and other
ingredients.
• Monitor product
quality, freshness and presentation at all times.
issues.
AND COLLABORATION
• Work
closely with team members to ensure seamless service
delivery.
• Communicate effectively
with kitchen and service teams.
•
Support colleagues during busy periods and across other areas when
required.
• Foster a positive
and cooperative working environment.
with health, safety and fire regulations.
workspace.
company policies and operational procedures at all times.
professional and polished appearance.
• Represent NoMad positively in all guest
interactions.
• Demonstrate attention to detail and pride in product
quality.
•
Deliver service that is both efficient and personable.
and a willingness to learn.
• Uphold company values and contribute to a positive team
culture.
