OVERVIEW OF ROLE
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The Hostess is responsible for creating exceptional first
and last impressions for guests dining within NoMad Singapore’s restaurant
and bar venues. This role ensures smooth guest flow and seating coordination
while delivering warm, attentive and personalised hospitality experiences
aligned with NoMad’s luxury service standards.The
Hostess plays an important role in managing reservations, welcoming guests,
supporting service operations and ensuring every guest feels genuinely cared
for throughout their dining experience.
QUALIFICATIONS
- Previous experience in hospitality, restaurant hosting
or guest service preferred. - Strong
communication and interpersonal skills. - Friendly, outgoing and service-oriented
personality. -
style="font-family: "Times New Roman", serif;">Ability to multitask
and remain composed under pressure. - Good
organisational and coordination skills. - Excellent spoken English communication skills.
style="line-height: normal;">Flexible to work shifts, weekends and public
holidays. -
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with reservation systems advantageous. - Strong
attention to detail and guest experience focus.
style="line-height: normal;">Ability to work effectively both independently and as part
of a team.
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serif;">QUALIFICATIONS
- Previous experience in hospitality, restaurant hosting
or guest service preferred. - Strong
communication and interpersonal skills. - Friendly, outgoing and service-oriented
personality. -
style="font-family: "Times New Roman", serif;">Ability to multitask
and remain composed under pressure. - Good
organisational and coordination skills. - Excellent spoken English communication skills.
style="line-height: normal;">Flexible to work shifts, weekends and public
holidays. -
style="font-family: "Times New Roman", serif;">Familiarity
with reservation systems advantageous. - Strong
attention to detail and guest experience focus.
style="line-height: normal;">Ability to work effectively both independently and as part
of a team.
style="font-family: "Times New Roman",
serif;">QUALIFICATIONS
- Previous experience in hospitality, restaurant hosting
or guest service preferred. - Strong
communication and interpersonal skills. - Friendly, outgoing and service-oriented
personality. -
style="font-family: "Times New Roman", serif;">Ability to multitask
and remain composed under pressure. - Good
organisational and coordination skills. - Excellent spoken English communication skills.
style="line-height: normal;">Flexible to work shifts, weekends and public
holidays. -
style="font-family: "Times New Roman", serif;">Familiarity
with reservation systems advantageous. - Strong
attention to detail and guest experience focus.
style="line-height: normal;">Ability to work effectively both independently and as part
of a team.
style="font-family: "Times New Roman", serif;">MAIN DUTIES
& RESPONSIBILITIES
style="font-family: "Times New Roman", serif;">The main
responsibilities of the Hostess are summarised below; however, the list is
not exhaustive.
style="font-family: "Times New Roman", serif;">GENERAL
DUTIES
style="line-height: normal;">Welcome and greet guests warmly upon arrival and departure,
ensuring a memorable first impression. - Manage
reservations, seating arrangements and table allocations
efficiently. -
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tables and introduce restaurant concepts, menus and dining
experiences. -
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knowledge of menus, beverage offerings, promotions and special
events. -
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dietary requirements and communicate preferences accurately to the service
and culinary teams. -
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with coats, bags and other personal belongings where
appropriate. -
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professionally and provide recommendations confidently.
style="line-height: normal;">Coordinate waiting lists and manage guest flow during peak
dining periods. -
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organisation and presentation of reception and waiting
areas. -
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opening and closing procedures. - Assist
service and bar teams during operational requirements when
necessary. -
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reasonable duties and responsibilities as assigned
by Management.
style="font-family: "Times New Roman", serif;">GUEST
EXPERIENCE & SERVICE EXCELLENCE
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and personalised hospitality to every guest.
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Anticipate guest needs and proactively provide assistance
where possible.
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and complaints professionally and efficiently.
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Ensure all guests receive attentive and seamless service
throughout their dining experience. Maintain
strong product knowledge of all restaurant concepts and hotel
outlets.
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venues, promotions and experiences confidently to guests.
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Ensure guest satisfaction is consistently monitored
and followed up on throughout service.
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OPERATIONS & STANDARDS
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style="font-family: "Times New Roman", serif;">Ensure all reception,
buffet and dining areas remain clean, organised and presentable at all
times.
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with all food safety, hygiene and sanitation standards.
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Maintain accurate reservation records and guest
preferences.
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and restaurant materials are updated and well presented.
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Participate actively in daily briefings and operational
meetings.
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in service standards and operational procedures.
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TEAMWORK & COLLABORATION
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style="font-family: "Times New Roman", serif;">Work collaboratively
with service, bar, culinary and management teams to ensure smooth
operations.
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and professional working relationships across departments.
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Support colleagues during busy periods and special
events.
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in training sessions and continuous learning opportunities.
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Contribute ideas and suggestions to improve guest
satisfaction and operational efficiency.
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HEALTH, SAFETY &
COMPLIANCE
style="line-height: normal;">Adhere to all hotel health, safety and security
procedures. -
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grooming and hygiene standards at all times.
style="line-height: normal;">Ensure safe and healthy working practices are consistently
followed. -
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incidents or unsafe conditions promptly
to Management.
style="font-family: "Times New Roman",
serif;">EXPECTATIONS
The
Hostess is expected to:
style="line-height: normal;">Deliver exceptional and intuitive guest service
consistently. -
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a professional, positive and engaging demeanour at all
times. -
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and adaptability in a fast-paced hospitality environment.
style="line-height: normal;">Uphold the values, standards and service philosophy
of NoMad Singapore. -
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grooming and presentation standards. - Foster
teamwork, collaboration and a positive working culture.
