Position Statement
The Food & Beverage Executive is concerned
with the efficient and professional service of food and beverages within
the restaurant, ensuring that the restaurant returns a budgeted profit through
tight cost and stock control. This role directly supervises team members while
ensuring that all guests receive optimum service in accordance with
the standards, policies and procedures of Hilton.
What are we looking
for?
A Food & Beverage Executive serving Hilton Brands
is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
2-4 years in supervisory position in a 4/ 5-star
category hotel.
Good English skills,
both verbal and written to meet business needs.
Motivated and committed, approaching all tasks
with enthusiasm and seize opportunities to learn new skills or knowledge
in order to improve personal performance.
Flexible and responds quickly and positively
to changing requirements including the performance of any tasks requested
of you.
Maintain high team focus
by showing cooperation and support to colleagues in the pursuit of team
goals.
Strong leadership and training
skills.
Outgoing personality
and willing to work for long hours.
What will it
be like to work for Hilton?
Hilton is the leading global hospitality
company, spanning the lodging sector from luxurious full-service hotels
and resorts to extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its global brands. Our vision
to fill the earth with the light and warmth of hospitality unites us as a team
to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
What are
we looking for?
A Food & Beverage Executive serving Hilton
Brands is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role, you should maintain the attitude,
behaviours, skills, and values that follow:
2-4 years in supervisory position
in a 4/ 5-star category hotel.
Good
English skills, both verbal and written to meet business needs.
Motivated and committed, approaching all tasks
with enthusiasm and seize opportunities to learn new skills or knowledge
in order to improve personal performance.
Flexible and responds quickly and positively
to changing requirements including the performance of any tasks requested
of you.
Maintain high team focus
by showing cooperation and support to colleagues in the pursuit of team
goals.
Strong leadership and training
skills.
Outgoing personality
and willing to work for long hours.
What will it
be like to work for Hilton?
Hilton is the leading global hospitality
company, spanning the lodging sector from luxurious full-service hotels
and resorts to extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its global brands. Our vision
to fill the earth with the light and warmth of hospitality unites us as a team
to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
What are
we looking for?
A Food & Beverage Executive serving Hilton
Brands is always working on behalf of our Guests and working with other Team
Members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
2-4 years in supervisory position in a 4/ 5-star
category hotel.
Good English skills,
both verbal and written to meet business needs.
Motivated and committed, approaching all tasks
with enthusiasm and seize opportunities to learn new skills or knowledge
in order to improve personal performance.
Flexible and responds quickly and positively
to changing requirements including the performance of any tasks requested
of you.
Maintain high team focus
by showing cooperation and support to colleagues in the pursuit of team
goals.
Strong leadership and training
skills.
Outgoing personality
and willing to work for long hours.
What will it
be like to work for Hilton?
Hilton is the leading global hospitality
company, spanning the lodging sector from luxurious full-service hotels
and resorts to extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its global brands. Our vision
to fill the earth with the light and warmth of hospitality unites us as a team
to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
What will I
be doing?
As the Food & Beverage Executive, you will
be responsible for performing the following tasks to the highest
standards:
Maintain a high customer service focus
by approaching your job with the guests always in mind.
Have a positive impact, taking personal
responsibility and initiative to resolve issues, always clearly communicating
with both guests and colleagues.
Contribute ideas and suggestions to enhance
operational/ environmental procedures in the hotel.
Actively promote the services and facilities
of Hilton hotels to guests and suppliers of the hotel.
Perform all duties and responsibilities in
a manner that ensures your safety and that of others in your
workplace.
Confidently know the food
and beverage menu contents and explain them in detail to guests.
Understand dietary requirements and offer
appropriate suggestions.
In
consultation with the Manager, agree and implement actions to make improvements
to customer service.
Complete
the checklist in product knowledge.
Make suggestions on the menu that might suit
guests of different nationalities.
Familiarize with menu items of all other outlets
to recommend guests to other outlets.
Confidently know the opening hours of all
restaurants and hotel outlets.
Able
to recommend other restaurants and city attractions to hotel guests.
Actively check team members’ product knowledge
on each shift.
Undertake steps/
processes to ensure that all areas of the restaurant are set to the standards
required for breakfast, lunch and dinner, including the checking of the cashier
desk set-up and communicating with the Chefs on any details for the shift
and number of reservations for the day.
Check reservations for the day, ensuring that
the restaurant and team members have tables ready and large bookings have
been confirmed by phone.
Assist
bartenders and kitchen team members where required and carry out any reasonable
duties requested by the Manager.
Ensure that all team members are briefed for
the details of the shift ahead.
Complete the checklist on preparing the restaurant
for service.
Greet guests with
a smile, offer assistance and introduce yourself.
Follow-up on any guest questions or queries
immediately and if you don’t have the answer, check with your
Manager.
Ensure that all service
procedures are carried out to the standards required.
Make sure that all areas are cleaned
and maintained in accordance with operating procedure.
Supervise the restaurant roster on a daily basis
and ensure it is in line with the changing business levels, making any changes
in order to achieve the F&B team service standards and budget
goals.
Control the allocated labour
for each shift to ensure that guest expectations are met whilst achieving
the desired labour cost.
Assist
restaurant managers with training all team members for the ‘induction training’
and ‘on the job training’.
Offer team
members constructive feedback about their performance after every shift in
an aim to develop their skills and confidence.
Provide leadership and direction for all team
members while on duty by offering professional skills and leading
by example.
Ensure that the shift
is reviewed, handovers and briefings are carried out.
Carry out any other reasonable duties
and responsibilities as assigned.
