Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You are responsible
for developing and implementing comprehensive team member training
and development programs to enhance team skills and performance; assessing
training needs, designing and updating training courses to ensure that
the training content matches the team members' job responsibilities and career
paths; managing training budgets to ensure maximum return on training
investment. As a Learning & Development Manager,
you’re not just managing training initiatives for hotel team members – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 3 years in L&D or HR,
with a strong track record in designing, delivering, and evaluating training
programs. - Degree in Human Resources, Organizational Development,
Hospitality Management, or related field preferred. - Skilled
in instructional design, adult learning principles, and modern training methods
(e.g., e-learning, blended learning). - Proficient in assessing training
effectiveness and aligning programs with business goals. - Experienced
with Learning Management Systems (LMS), digital training tools, and Microsoft
Office. - Strong verbal and written skills; able to engage and motivate
diverse teams. - Committed to continuous learning and staying updated
on emerging training trends. - Proven ability to work cross-functionally
to identify needs and support performance improvement. - Capable
of managing training teams and multiple projects effectively.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 3 years in L&D or HR,
with a strong track record in designing, delivering, and evaluating training
programs. - Degree in Human Resources, Organizational Development,
Hospitality Management, or related field preferred. - Skilled
in instructional design, adult learning principles, and modern training methods
(e.g., e-learning, blended learning). - Proficient in assessing training
effectiveness and aligning programs with business goals. - Experienced
with Learning Management Systems (LMS), digital training tools, and Microsoft
Office. - Strong verbal and written skills; able to engage and motivate
diverse teams. - Committed to continuous learning and staying updated
on emerging training trends. - Proven ability to work cross-functionally
to identify needs and support performance improvement. - Capable
of managing training teams and multiple projects effectively.
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Minimum 3 years in L&D or HR,
with a strong track record in designing, delivering, and evaluating training
programs. - Degree in Human Resources, Organizational Development,
Hospitality Management, or related field preferred. - Skilled
in instructional design, adult learning principles, and modern training methods
(e.g., e-learning, blended learning). - Proficient in assessing training
effectiveness and aligning programs with business goals. - Experienced
with Learning Management Systems (LMS), digital training tools, and Microsoft
Office. - Strong verbal and written skills; able to engage and motivate
diverse teams. - Committed to continuous learning and staying updated
on emerging training trends. - Proven ability to work cross-functionally
to identify needs and support performance improvement. - Capable
of managing training teams and multiple projects effectively.
Here’s
what you’ll do during a typical day:
- Develop training
programs: Design, plan, and deliver hotel training programs
in alignment with corporate goals and industry standards, inclusive of topics
such as harassment-free workplace, diversity, new team member orientation,
leadership, and service - Monitor and review performance:
Conduct meetings with department managers, trainers, and team members to review
performance trends, develop action plans, and recognize
achievements - Deliver continuous improvement: Assess
existing training initiatives, identify opportunities for enhancement,
and recommend solutions to address specific department needs - Manage
training records: Track, maintain, and audit individual team member
training records using designated systems and tools - Oversee
departmental training programs: Manage and monitor department-specific
training programs such as alcohol awareness, food safety, job skills checklists,
and educational assistance - Inspire and develop the team:
Supervise and support team members, monitor performance, provide coaching,
and foster a positive and productive work environment
