Conrad Bali - Director of Rooms

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will be responsible
for managing the daily operations of the front office, housekeeping, and guest
services teams, and ensuring overall room division efficiency. As a Rooms
Division Manager, you’re not just overseeing day-to-day rooms division
operations – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.
As a Director of Rooms, you’re not just overseeing
day-to-day rooms division operations – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.

At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:

A passion
for spreading the light and warmth of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Proven experience in a senior
  hotel management role, ideally as a Room Division Manager or similar
  position.
• Strong leadership and team management skills, with the ability
  to motivate and inspire staff.
• Excellent communication and interpersonal
  skills, with a guest-focused approach.
• Strong knowledge of front office,
  housekeeping, and guest services operations.
• Proficiency in hotel
  property management systems (PMS) and financial reporting.
• Proficiency
  in English; additional languages are a plus.
• Ability to work flexible
  hours, including nights, weekends, and holidays.

At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Proven experience in a senior
  hotel management role, ideally as a Room Division Manager or similar
  position.
• Strong leadership and team management skills, with the ability
  to motivate and inspire staff.
• Excellent communication and interpersonal
  skills, with a guest-focused approach.
• Strong knowledge of front office,
  housekeeping, and guest services operations.
• Proficiency in hotel
  property management systems (PMS) and financial reporting.
• Proficiency
  in English; additional languages are a plus.
• Ability to work flexible
  hours, including nights, weekends, and holidays.

At Hilton, our core
values define what it takes to succeed here and guide the qualities we look
for in every team member:

A passion for spreading the light and warmth
of Hospitality.

Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.

In addition, this role requires
the following minimum qualifications:

• Proven experience in a senior
  hotel management role, ideally as a Room Division Manager or similar
  position.
• Strong leadership and team management skills, with the ability
  to motivate and inspire staff.
• Excellent communication and interpersonal
  skills, with a guest-focused approach.
• Strong knowledge of front office,
  housekeeping, and guest services operations.
• Proficiency in hotel
  property management systems (PMS) and financial reporting.
• Proficiency
  in English; additional languages are a plus.
• Ability to work flexible
  hours, including nights, weekends, and holidays.

Here’s what you’ll
do during a typical day:

• Oversee front office
  operations:  Manage front desk functions, including check-in/out, guest
  relations, and conflict resolution
• Manage housekeeping
  operations:  Oversee daily room assignments, monitor cleaning
  performance through inspections, and ensure readiness of guest
  rooms
• Deliver guest service excellence:  Ensure
  high-quality, consistent guest experiences by upholding brand standards
  and resolving issues with creativity, discretion, and sound
  judgment
• Oversee service operations:  Ensure Front Office
  and Housekeeping systems and procedures support exceptional service, smooth
  check-in/check-out, and room readiness
• Inspire and develop
  the team:  Supervise and support team members, monitor performance,
  provide coaching, and foster a positive and productive work
  environment