Duty Manager

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
Job Description

Exceptional Hospitality Starts with You

Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! As a Duty Manager,
you’re not just overseeing hotel operations in the absence of the General
Manager – you’re spreading the light and warmth of hospitality by delivering
memorable experiences that make the stay for every guest.

What It Takes
to Make the Stay

At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:


A passion for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring others through
Leadership.

A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on the Now, bringing
urgency and discipline to every moment, knowing it can make a lasting
impact.

    What It Takes to Make the Stay

    At Hilton,
    our core values define what it takes to succeed here and guide the qualities
    we look for in every team member:

    A passion for spreading the light
    and warmth of Hospitality. Acting with Integrity and always doing
    the right thing. Inspiring others through Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.

        Here's what you'll do during a typical
        day:

        • Manage daily hotel operations: Oversee the overall
          functioning of the property, including front desk, staffing, room inventory,
          guest service, and policy compliance
        • Delight our guests: Bring
          an upbeat and friendly attitude to all guest interactions, respond promptly
          to inquiries, and resolve any issues in a friendly, efficient
          manner
        • Assist across departments: Step in to support operational
          roles as needed, including bell service or front desk coverage during breaks
          or high-volume periods
        • Monitor the property: Conduct walkthroughs
          to assess safety, security, and service quality, addressing issues promptly
        • Facilitate team knowledge: Provide regular updates and training
          to ensure the team is well-informed of hotel offerings, services, and local
          attractions
        • Track and improve performance: Monitor guest
          satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement
          improvements as needed
        • Inspire and develop the team: Supervise
          and support team members, monitor performance, provide coaching, and foster
          a positive and productive work environment
        希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。