Guest Services Supervisor

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
France, Orleans
Job Description

Team Member Benefits

When you join our team, you’ll enjoy
a comprehensive benefits package, including:

Medical & Vision
Insurance – Blue Cross Blue Shield of Louisiana*

Dental & Voluntary
Insurance – SunLife*

Flexible Spending Account (FSA) – Through
WEX

401(k) Retirement Plan – Fidelity, with up to 5% employer
match**

Employee Assistance Program (EAP) – ComPsych

Free Team
Member Meals

Discounted Parking

Property Discounts – Restaurants,
Gift Shop, and Spa

Paid Time Off (PTO) Program

Go Hilton Travel
Discounts

Tuition Reimbursement

Guild Education Program

*
Medical/Dental coverage begins on the first of the month following 60 days
of employment
** 401(k) eligibility begins after 90 days of employment; new
hires are auto-enrolled

What are we looking for?

Since being founded
in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton
remains a beacon of innovation, quality, and success. This continued leadership
is the result of our Team Members staying true to our Vision, Mission,
and Values.

Specifically, we look for demonstration of these Values:

Hospitality -
We're passionate about delivering exceptional guest experiences.

Integrity
- We do the right thing, all the time.

Leadership - We're leaders in our
industry and in our communities.

Teamwork - We're team players
in everything we do.

Ownership - We're the owners of our actions
and decisions.

Now - We operate with a sense of urgency
and discipline

In addition, we look for the demonstration of the following
key
attributes:

Quality

Productivity

Dependability

Customer
Focus

Adaptability

 

What will it be like to work
for Hilton?

Hilton is the leading global hospitality company, spanning
the lodging sector from luxurious full-service hotels and resorts
to extended-stay suites and mid-priced hotels. For nearly a century, Hilton
has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its global brands.
 Our vision “to fill the earth with the light and warmth of hospitality”
unites us as a team to create remarkable hospitality experiences around
the world every day.  And, our amazing Team Members are at the heart of
it all!

What are we looking for?

Since being founded in 1919, Hilton
has been a leader in the hospitality industry. Today, Hilton remains a beacon
of innovation, quality, and success. This continued leadership is the result
of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality -
We're passionate about delivering exceptional guest experiences.

Integrity
- We do the right thing, all the time.

Leadership - We're leaders in our
industry and in our communities.

Teamwork - We're team players
in everything we do.

Ownership - We're the owners of our actions
and decisions.

Now - We operate with a sense of urgency
and discipline

In addition, we look for the demonstration of the following
key
attributes:

Quality

Productivity

Dependability

Customer
Focus

Adaptability

 

What will it be like to work
for Hilton?

Hilton is the leading global hospitality company, spanning
the lodging sector from luxurious full-service hotels and resorts
to extended-stay suites and mid-priced hotels. For nearly a century, Hilton
has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its global brands.
 Our vision “to fill the earth with the light and warmth of hospitality”
unites us as a team to create remarkable hospitality experiences around
the world every day.  And, our amazing Team Members are at the heart of
it all!

What are we looking for?

Since being founded in 1919, Hilton
has been a leader in the hospitality industry. Today, Hilton remains a beacon
of innovation, quality, and success. This continued leadership is the result
of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality -
We're passionate about delivering exceptional guest experiences.

Integrity
- We do the right thing, all the time.

Leadership - We're leaders in our
industry and in our communities.

Teamwork - We're team players
in everything we do.

Ownership - We're the owners of our actions
and decisions.

Now - We operate with a sense of urgency
and discipline

In addition, we look for the demonstration of the following
key
attributes:

Quality

Productivity

Dependability

Customer
Focus

Adaptability

 

What will it be like to work
for Hilton?

Hilton is the leading global hospitality company, spanning
the lodging sector from luxurious full-service hotels and resorts
to extended-stay suites and mid-priced hotels. For nearly a century, Hilton
has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its global brands.
 Our vision “to fill the earth with the light and warmth of hospitality”
unites us as a team to create remarkable hospitality experiences around
the world every day.  And, our amazing Team Members are at the heart of
it all!

Here's what you'll do during a typical day:

Supervise guest
services team: Lead team members in performing all guest services functions,
including bell services, luggage storage, package delivery, valet, parking,
and related systems to ensure a seamless guest experience

Lead day-to-day
team operations: Create team schedules, assign tasks, lead pre-shift meetings,
and provide training, guidance, and in the moment feedback

Oversee guest
issue resolution: Respond to guest inquiries and concerns directly while
supporting team members in in handling complex or escalated issues

Manage
special projects: Lead department initiatives or ad-hoc assignments

希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。