After undergoing a transformative restoration,
Astoria New York is set to reignite its magnetic
allure.
Astoria New York is seeking a Guest Service Agent
to unveil a new era of luxury which embodies the spirit of New York
City.
With a fresh, modern expression of its rich, authentic
legacy, Waldorf Astoria New York provides guests the exceptional environment
and the personalized attention of True Waldorf Service that creates
unforgettable experiences for discerning travelers with 375 rooms, 375 Private
Residences, 40,000 square feet of event space, holistic spa and wellness
programming, and a celebrity chef partnership. In landmark destinations around
the world, Waldorf Astoria Hotels & Resorts reflect the culture and history
of their extraordinary locations.
We
are looking for a Guest Services Agent who
is committed to upholding the elevated standards of service expected at our
Forbes 5-Star hotel. This role involves not only performing traditional front
desk duties but also proactively engaging with guests to deliver a highly
personalized and memorable experience. You will be the first point of contact
for guests, creating a warm welcome, anticipating their needs, and ensuring
their stay exceeds expectations. By using your unique ability to connect
with each guest, you will play a key role in creating surprise and delight
moments that align with our commitment to luxury
service.
The ideal candidate
will possess the following
qualifications:
Union
Position: This position is part of the Local 6 Union which requires
complete open availability.
We are not able to accommodate schedule restrictions and full-time hours are
not guaranteed. Hours and schedule are based on seniority and business needs
and may be minimal at times until seniority is established. You must
be comfortable with a schedule and hours that may vary from week
to week.
Exceptional Hospitality Starts
with You
Picture yourself brightening someone’s day. When
you join our Hotels team, that’s exactly what you’ll do every time you come
to work! As a Guest Service Agent, you’re not just
ensuring a seamless check-in and check-out process – you’re spreading the light
and warmth of hospitality by delivering memorable experiences that make the stay
for every guest.
What It Takes to Make the Stay
At
Hilton, our core values define what it takes to succeed here and guide
the qualities we look for in every team member:
A passion for spreading
the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing. Inspiring
others through Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
What It Takes to Make
the Stay
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
Here's
what you'll do during a typical day:
