Job
Title : Receptionist
style="color: black; font-family: "Hilton Sans", sans-serif;">
lang="EN-GB" style="font-size: 12pt;">Work Location
: Hilton Istanbul Bomonti Hotel & Conference
Center
style="font-size: 12pt;">Reporting To : Director of Front
Office
What are we looking for?
style="line-height: normal;">
Receptionists serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values
that follow:University graduate (preferably
in Tourism, Hospitality, or Business
Administration)
Proficient
in English
At least 2 years
of experience as a receptionist in the hotel and hospitality
industry
Strong communication,
persuasion, and negotiation skills
-
style="background-color: white; line-height: normal; margin-bottom: 0in;
margin-right: 0in; margin-top: 0in; vertical-align: bottom;">
style="font-size: 12pt;">Team player with a solution-oriented
approach Detail-oriented
and responsible
Time management
and prioritization skills
Committed
to confidentiality and professionalism
-
style="background-color: white; line-height: normal; margin-bottom: 0in;
margin-right: 0in; margin-top: 0in; vertical-align: bottom;">
style="font-size: 12pt;">Knowledge of Hotel Property Management Systems
(PMS)
It would be advantageous in this position for you to demonstrate
the following capabilities and distinctions:
style="list-style-type: disc;">
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Previous experience in cash handling and cashier
operations
style="font-size: 12pt;">What's in it
for me?
-
style="background-color: white; line-height: normal; vertical-align:
middle;">Career and development opportunities
in Hilton Hotels Worldwide Competitive Salary & Wages
-
style="background-color: white; line-height: normal; vertical-align:
middle;">Private Health
Insurance “Go Hilton” - discounted room rates in Hilton Hotels Worldwide
for yourself and your family members & friends
-
style="background-color: white; line-height: normal; vertical-align:
middle;">Indoor Parking
Privileges Complimentary Dry Cleaning for Business
Attire
Monthly
Transportation Fee
Complimentary Shuttle Bus
-
style="background-color: white; line-height: normal; vertical-align:
middle;">50% discount on personal food &
beverage consumption in the sister hotels.
style="background-color: white; line-height: normal; vertical-align:
middle;"> 14 days
paid paternity leave
Opportunity to make a positive impact on environment and community
with Travel with Purpose program
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">
Specifically, we look
for demonstration of these Hilton Values:
style="list-style-type: disc;">
Hospitality - We're passionate about delivering
exceptional guest experiences.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Integrity - We do the right
thing, all the time.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Leadership - We're leaders in our
industry and in our communities.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Teamwork - We're team players
in everything we do.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Ownership - We're the owners
of our actions and decisions.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Now - We operate with a sense
of urgency and discipline
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">What are we looking
for?
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Receptionists serving Hilton brands are always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role, you should maintain the attitude, behaviours, skills, and values
that follow:
University graduate (preferably
in Tourism, Hospitality, or Business
Administration)
Proficient
in English
At least 2 years
of experience as a receptionist in the hotel and hospitality
industry
Strong communication,
persuasion, and negotiation skills
-
style="background-color: white; line-height: normal; margin-bottom: 0in;
margin-right: 0in; margin-top: 0in; vertical-align: bottom;">
style="font-size: 12pt;">Team player with a solution-oriented
approach Detail-oriented
and responsible
Time management
and prioritization skills
Committed
to confidentiality and professionalism
-
style="background-color: white; line-height: normal; margin-bottom: 0in;
margin-right: 0in; margin-top: 0in; vertical-align: bottom;">
style="font-size: 12pt;">Knowledge of Hotel Property Management Systems
(PMS)
It would be advantageous in this position for you to demonstrate
the following capabilities and distinctions:
style="list-style-type: disc;">
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Previous experience in cash handling and cashier
operations
style="font-size: 12pt;">What's in it
for me?
-
style="background-color: white; line-height: normal; vertical-align:
middle;">Career and development opportunities
in Hilton Hotels Worldwide Competitive Salary & Wages
-
style="background-color: white; line-height: normal; vertical-align:
middle;">Private Health
Insurance “Go Hilton” - discounted room rates in Hilton Hotels Worldwide
for yourself and your family members & friends
-
style="background-color: white; line-height: normal; vertical-align:
middle;">Indoor Parking
Privileges Complimentary Dry Cleaning for Business
Attire
Monthly
Transportation Fee
Complimentary Shuttle Bus
-
style="background-color: white; line-height: normal; vertical-align:
middle;">50% discount on personal food &
beverage consumption in the sister hotels.
style="background-color: white; line-height: normal; vertical-align:
middle;"> 14 days
paid paternity leave
Opportunity to make a positive impact on environment and community
with Travel with Purpose program
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">
Specifically, we look
for demonstration of these Hilton Values:
style="list-style-type: disc;">
Hospitality - We're passionate about delivering
exceptional guest experiences.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Integrity - We do the right
thing, all the time.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Leadership - We're leaders in our
industry and in our communities.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Teamwork - We're team players
in everything we do.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Ownership - We're the owners
of our actions and decisions.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Now - We operate with a sense
of urgency and discipline
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">What are we looking
for?
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Receptionists serving Hilton brands are always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role, you should maintain the attitude, behaviours, skills, and values
that follow:
University graduate (preferably
in Tourism, Hospitality, or Business
Administration)
Proficient
in English
At least 2 years
of experience as a receptionist in the hotel and hospitality
industry
Strong communication,
persuasion, and negotiation skills
-
style="background-color: white; line-height: normal; margin-bottom: 0in;
margin-right: 0in; margin-top: 0in; vertical-align: bottom;">
style="font-size: 12pt;">Team player with a solution-oriented
approach Detail-oriented
and responsible
Time management
and prioritization skills
Committed
to confidentiality and professionalism
-
style="background-color: white; line-height: normal; margin-bottom: 0in;
margin-right: 0in; margin-top: 0in; vertical-align: bottom;">
style="font-size: 12pt;">Knowledge of Hotel Property Management Systems
(PMS)
It would be advantageous in this position for you to demonstrate
the following capabilities and distinctions:
style="list-style-type: disc;">
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Previous experience in cash handling and cashier
operations
style="font-size: 12pt;">What's in it
for me?
-
style="background-color: white; line-height: normal; vertical-align:
middle;">Career and development opportunities
in Hilton Hotels Worldwide Competitive Salary & Wages
-
style="background-color: white; line-height: normal; vertical-align:
middle;">Private Health
Insurance “Go Hilton” - discounted room rates in Hilton Hotels Worldwide
for yourself and your family members & friends
-
style="background-color: white; line-height: normal; vertical-align:
middle;">Indoor Parking
Privileges Complimentary Dry Cleaning for Business
Attire
Monthly
Transportation Fee
Complimentary Shuttle Bus
-
style="background-color: white; line-height: normal; vertical-align:
middle;">50% discount on personal food &
beverage consumption in the sister hotels.
style="background-color: white; line-height: normal; vertical-align:
middle;"> 14 days
paid paternity leave
Opportunity to make a positive impact on environment and community
with Travel with Purpose program
style="background-color: white; line-height: normal; margin-bottom: 9pt;
vertical-align: middle;">
Specifically, we look
for demonstration of these Hilton Values:
style="list-style-type: disc;">
Hospitality - We're passionate about delivering
exceptional guest experiences.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Integrity - We do the right
thing, all the time.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Leadership - We're leaders in our
industry and in our communities.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Teamwork - We're team players
in everything we do.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Ownership - We're the owners
of our actions and decisions.
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Now - We operate with a sense
of urgency and discipline
style="font-size: 12pt;">What will I
be doing?
style="color: black; font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">As Receptionist, you will provide reception services
for Guests to contribute to an overall exceptional experience from check-in
through check-out and complete audits, as required. A Receptionist contributes
to the first impressions of our Guests and, therefore, must perform
the following tasks to the highest standards:
style="list-style-type: disc;">
Achieve
positive outcomes from Guest queries in a timely and efficient
mannerEnsure
an efficient reception experience for Guests, including check in/out,
and complete audit procedures, as required
style="background-color: white; color: black; line-height: normal;
vertical-align: middle;">
Ensure that both the Front Office
Manager and Reception Supervisors are kept fully aware of any relevant feedback
from guests and, or, other departments
style="background-color: white; color: black; line-height: normal;
vertical-align: middle;">
Demonstrate a high level of customer
service at all times
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Attend appropriate training courses, when required,
and assist with the Night Team's training and development
effortsDemonstrate
a knowledge of hotel room categories, room rates, packages, promotions and other
general product knowledge necessary to perform daily
dutiesMaximize
room occupancy and use up-selling techniques to promote hotel services
and facilitiesUse
the correct procedures regarding the acceptance of foreign currencies, credit
cards and cash in accordance with the hotel credit policy
style="background-color: white; color: black; line-height: normal;
vertical-align: middle;">
Comply with hotel security, fire
regulations and all health and safety legislation
style="background-color: white; color: black; line-height: normal;
vertical-align: middle;">
Act in accordance with policies
and procedures when working with front of house equipment and property
management systemsFollow
company brand standards
style="font-family: "Hilton Sans", sans-serif;">
style="font-size: 12pt;">Assist other departments,
as necessary
