Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will oversee the daily
operations of the executive floor and lounge, ensuring that VIP guests receive
exceptional service. Your leadership will ensure a flawless experience
for executive-level guests, from check-in to check-out.
As an Executive Floor Manager / Assistant Manager, you’re
not just delivering personalized and luxury guest experiences – you’re spreading
the light and warmth of hospitality by delivering memorable experiences
that make the stay for every guest.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Proven background in hotel
operations, ideally in a managerial or assistant managerial role with VIP
or executive floor exposure. - Strong team management skills with
the ability to inspire service excellence. - Exceptional communication
and interpersonal skills; able to handle high-profile guests with discretion
and professionalism. - Proficient in hotel PMS and familiar with luxury
service standards. - Calm under pressure, responsive to changing
priorities and guest needs. - Fluent in English; additional languages
are a plus. - Flexible to work nights, weekends,
and holidays.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Proven background in hotel
operations, ideally in a managerial or assistant managerial role with VIP
or executive floor exposure. - Strong team management skills with
the ability to inspire service excellence. - Exceptional communication
and interpersonal skills; able to handle high-profile guests with discretion
and professionalism. - Proficient in hotel PMS and familiar with luxury
service standards. - Calm under pressure, responsive to changing
priorities and guest needs. - Fluent in English; additional languages
are a plus. - Flexible to work nights, weekends,
and holidays.
At Hilton, our core values define what it takes
to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Proven background in hotel
operations, ideally in a managerial or assistant managerial role with VIP
or executive floor exposure. - Strong team management skills with
the ability to inspire service excellence. - Exceptional communication
and interpersonal skills; able to handle high-profile guests with discretion
and professionalism. - Proficient in hotel PMS and familiar with luxury
service standards. - Calm under pressure, responsive to changing
priorities and guest needs. - Fluent in English; additional languages
are a plus. - Flexible to work nights, weekends,
and holidays.
Here’s what you’ll do during a typical day:
- Leadership & Team Management: Supervise and train
the executive floor team to deliver personalized VIP service.
Manage scheduling, task delegation, and performance reviews. - Guest
Experience: Ensure VIPs and club members receive tailored service
and prompt resolution of concerns. Coordinate special requests and personalized
amenities for high-profile guests. - Operational Oversight:
Oversee daily operations of the executive floor and lounge, ensuring
cleanliness, readiness, and quality F&B service. Monitor inventory and manage
procurement needs. - Cross-Departmental Coordination: Liaise
with housekeeping, F&B, and front office to fulfill guest preferences and ensure
seamless service. - Training & Development: Provide ongoing
training and coaching to maintain luxury service standards. Conduct regular
performance evaluations to drive continuous improvement. - Reporting &
Administration: Prepare daily operational reports and track guest
feedback. Maintain accurate records and ensure smooth lounge
operations.
