The Food & Beverage Executive is concerned with
the efficient and professional service of food and beverages within
the restaurant, ensuring that the restaurant returns a budgeted profit through
tight cost and stock control. This role directly supervises team members while
ensuring that all guests receive optimum service in accordance with
the standards, policies and procedures of Hilton.
What will I be doing?
Have a positive impact, taking personal
responsibility and initiative to resolve issues, always clearly communicating
with both guests and colleagues.
Actively promote
the services and facilities of Hilton hotels to guests and suppliers of
the hotel.
Perform all duties and responsibilities in a manner that ensures your
safety and that of others in your workplace.
Confidently know the food and beverage menu
contents and explain them in detail to guests.
Understand dietary requirements and offer
appropriate suggestions.
Complete the checklist
in product knowledge.
Able to recommend other restaurants and city attractions to hotel
guests.
Actively check team members’ product knowledge on each shift.
Undertake steps/
processes to ensure that all areas of the restaurant are set to the standards
required for breakfast, lunch and dinner, including the checking of the cashier
desk set-up and communicating with the Chefs on any details for the shift
and number of reservations for the day.
Check reservations for the day, ensuring
that the restaurant and team members have tables ready and large bookings
have been confirmed by phone.
Ensure that all team members are briefed for the details of the shift
ahead.
Complete the checklist on preparing the restaurant
for service.
Greet guests with a smile, offer assistance and introduce
yourself.
Follow-up on any guest questions or queries immediately and if you don’t
have the answer, check with your Manager.
Ensure that all service procedures
are carried out to the standards required.
Make sure that all areas are cleaned
and maintained in accordance with operating procedure.
Supervise the restaurant
roster on a daily basis and ensure it is in line with the changing business
levels, making any changes in order to achieve the F&B team service
standards and budget goals.
Assist
restaurant managers with training all team members for the ‘induction training’
and ‘on the job training’.
Provide leadership and direction for all team members while on duty
by offering professional skills and leading by example.
Ensure that the shift
is reviewed, handovers and briefings are carried out.
Carry out any other
reasonable duties and responsibilities as assigned.
What are we looking for?
2-4 years in supervisory position in a 4/ 5-star category
hotel.
Good
English skills, both verbal and written to meet business needs.
Motivated and committed,
approaching all tasks with enthusiasm and seize opportunities to learn new
skills or knowledge in order to improve personal performance.
Flexible and responds
quickly and positively to changing requirements including the performance of any
tasks requested of you.
Strong leadership
and training skills.
What will
it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning
the lodging sector from luxurious full-service hotels and resorts
to extended-stay suites and mid-priced hotels. For nearly a century, Hilton
has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its global brands. Our vision
to fill the earth with the light and warmth of hospitality unites us as a team
to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
An Food & Beverage
Executive serving Hilton Brands is always working on behalf of our Guests
and working with other Team Members. To successfully fill this role, you
should maintain the attitude, behaviours, skills, and values that follow:
2-4 years in supervisory position in a 4/ 5-star category
hotel.
Good
English skills, both verbal and written to meet business needs.
Motivated and committed,
approaching all tasks with enthusiasm and seize opportunities to learn new
skills or knowledge in order to improve personal performance.
Flexible and responds
quickly and positively to changing requirements including the performance of any
tasks requested of you.
Strong leadership
and training skills.
What will
it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning
the lodging sector from luxurious full-service hotels and resorts
to extended-stay suites and mid-priced hotels. For nearly a century, Hilton
has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its global brands. Our vision
to fill the earth with the light and warmth of hospitality unites us as a team
to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
An Food & Beverage
Executive serving Hilton Brands is always working on behalf of our Guests
and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
2-4 years
in supervisory position in a 4/ 5-star category hotel.
Good English skills,
both verbal and written to meet business needs.
Motivated and committed, approaching all
tasks with enthusiasm and seize opportunities to learn new skills or knowledge
in order to improve personal performance.
Flexible and responds quickly and positively
to changing requirements including the performance of any tasks requested
of you.
Maintain high team focus by showing cooperation and support to colleagues
in the pursuit of team goals.
Outgoing personality
and willing to work for long hours.
Hilton is the leading global hospitality company, spanning
the lodging sector from luxurious full-service hotels and resorts
to extended-stay suites and mid-priced hotels. For nearly a century, Hilton
has offered business and leisure travelers the finest in accommodations,
service, amenities and value. Hilton is dedicated to continuing its tradition
of providing exceptional guest experiences across its global brands. Our vision
to fill the earth with the light and warmth of hospitality unites us as a team
to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
