Guest Service Agent - Waldorf Astoria Park City

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United States, Park City
Job Description
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transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures:
none !important; line-height: 18px; margin: 0px; padding: 0px; user-select:
text;">Waldorf Astoria
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none !important; line-height: 18px; margin: 0px; padding: 0px; user-select:
text;">
data-contrast="auto" xml:lang="EN-US" lang="EN-US" data-ccp-parastyle="Normal
(Web)" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
font-size: 12pt; font-variant-ligatures: none !important; line-height: 18px;
margin: 0px; padding: 0px; user-select: text;">is looking for a Guest Service
Agent to join the Guest Services Team in Park City!
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paraeid="{e5e4bd0f-f51d-4d4b-a357-5fb2c1d55aa0}{51}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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vertical-align: baseline;"> data-ccp-parastyle="Normal (Web)" style="-webkit-tap-highlight-color:
transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures:
none !important; line-height: 18px; margin: 0px; padding: 0px; user-select:
text;">With 150 rooms, 4,000 square feet of banquet space, and 3 food
and beverage outlets, this award-winning Forbes 4-Star boutique property offers
elevated comfort food inspired by mountain regions from around the world.
This includes a 3-meal restaurant,
data-contrast="auto" xml:lang="EN-US" lang="EN-US" data-ccp-parastyle="Normal
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solid transparent; font-size: 12pt; font-variant-ligatures: none !important;
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text;">seasonal
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(Web)" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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and
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data-contrast="auto" xml:lang="EN-US" lang="EN-US" data-ccp-parastyle="Normal
(Web)" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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(Web)" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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paraeid="{e5e4bd0f-f51d-4d4b-a357-5fb2c1d55aa0}{61}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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font-size: 12pt; font-variant-ligatures: none !important; line-height: 18px;
margin: 0px; outline: transparent solid 1px; padding: 0px; user-select:
text;">At Waldorf Astoria, we create unforgettable experiences for our guests,
meaningful opportunities for our Team Members, and a positive impact in our
community.
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style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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padding: 0px; text-align: left; text-indent: 0px; user-select: text;
vertical-align: baseline;"> data-ccp-charstyle="Strong" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; font-size: 10pt; font-variant-ligatures: none
!important; line-height: 16px; margin: 0px; padding: 0px; user-select:
text;">Want to learn more?
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transparent; -webkit-user-drag: none; font-size: 10pt; font-variant-ligatures:
none !important; line-height: 16px; margin: 0px; padding: 0px; user-select:
text;">
href="https://www.waldorfastoriaparkcity.com/" target="_blank" rel="noreferrer
noopener" style="-webkit-tap-highlight-color: transparent; -webkit-user-drag:
none; color: inherit; cursor: text; margin: 0px; padding: 0px; text-decoration:
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xml:lang="EN-US" lang="EN-US" data-ccp-charstyle="Hyperlink"
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font-size: 10pt; font-variant-ligatures: none !important; line-height: 16px;
margin: 0px; padding: 0px; user-select: text;">Hotel
Website
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none; font-size: 10pt; font-variant-ligatures: none !important; line-height:
16px; margin: 0px; padding: 0px; user-select: text;">,
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href="https://www.instagram.com/waldorfparkcity/" target="_blank"
rel="noreferrer noopener" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; color: inherit; cursor: text; margin: 0px; padding:
0px; text-decoration: none; user-select: text;"> data-contrast="none" xml:lang="EN-US" lang="EN-US"
data-ccp-charstyle="Hyperlink" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; font-size: 10pt; font-variant-ligatures: none
!important; line-height: 16px; margin: 0px; padding: 0px; user-select:
text;">Instagram,
rel="noreferrer noopener" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; color: inherit; cursor: text; margin: 0px; padding:
0px; text-decoration: none; user-select: text;"> data-contrast="none" xml:lang="EN-US" lang="EN-US"
data-ccp-charstyle="Hyperlink" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; font-size: 10pt; font-variant-ligatures: none
!important; line-height: 16px; margin: 0px; padding: 0px; user-select:
text;">Facebook
href="https://www.youtube.com/user/WaldorfParkCity" target="_blank"
rel="noreferrer noopener" style="-webkit-tap-highlight-color: transparent;
-webkit-user-drag: none; color: inherit; cursor: text; margin: 0px; padding:
0px; text-decoration: none; user-select: text;"> data-contrast="none" xml:lang="EN-US" lang="EN-US"
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!important; line-height: 16px; margin: 0px; padding: 0px; user-select:
text;">, YouTube
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font-size: 12pt; font-variant-ligatures: none !important; line-height: 18px;
margin: 0px; padding: 0px; user-select: text;">Why join Waldorf Astoria
Park City? 
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    vertical-align: baseline;"> style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
    font-size: 12pt; font-variant-ligatures: none !important; line-height: 18px;
    margin: 0px; padding: 0px; user-select: text;">Free Epic Local Ski Pass
    (
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    only
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    margin: 0px; padding: 0px; user-select: text;">Drastically discounted spa
    services
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user-select: text;">
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    font-size: 12pt; font-variant-ligatures: none !important; line-height: 18px;
    margin: 0px; padding: 0px; user-select: text;">Work in an environment where
    kindness, creativity and authenticity
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    highly appreciated
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    18px; margin: 0px; padding: 0px; user-select: text;">
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      style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear:
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      paraeid="{e5e4bd0f-f51d-4d4b-a357-5fb2c1d55aa0}{177}"
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      on duty
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      font-size: 12pt; line-height: 18px; margin: 0px; padding: 0px; user-select:
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      cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px;
      margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px;
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      style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear:
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      margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position:
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      font-size: 12pt; font-variant-ligatures: none !important; line-height: 18px;
      margin: 0px; padding: 0px; user-select: text;">Worldwide travel perks - up to 30
      nights at discounted rates over 6,000 properties in more than 100 countries
      and 50% Food & Beverage discounts
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      margin: 0px; padding: 0px; user-select: text;">The world is yours– Your next
      role could be as a concierge, reservations agent or within a different
      department like Front Office, Accounts or Human Resources in over 100 different
      countries
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    vertical-align: baseline;"> 

    Exceptional
    Hospitality Starts with You

    Picture yourself brightening
    someone’s day. When you join our Hotels team, that’s exactly what you’ll
    do every time you come to work! As a Guest Service Agent,
    you’re not just ensuring a seamless check-in and check-out process – you’re
    spreading the light and warmth of hospitality by delivering memorable
    experiences that make the stay for every guest.

    What It Takes to Make
    the Stay

    At Hilton, our core values define what it takes to succeed
    here and guide the qualities we look for in every team member:

    A passion
    for spreading the light and warmth of Hospitality. Acting
    with Integrity and always doing the right thing. Inspiring others through
    Leadership.

    A belief that Teamwork drives the best outcomes. A sense
    of Ownership and accountability. And a focus on the Now, bringing
    urgency and discipline to every moment, knowing it can make a lasting
    impact.

      What It Takes to Make the Stay

      At Hilton,
      our core values define what it takes to succeed here and guide the qualities
      we look for in every team member:

      A passion for spreading the light
      and warmth of Hospitality. Acting with Integrity and always doing
      the right thing. Inspiring others through Leadership.

      A belief that Teamwork drives the best outcomes. A sense
      of Ownership and accountability. And a focus on the Now, bringing
      urgency and discipline to every moment, knowing it can make a lasting
      impact.

        What It Takes to Make the Stay

        At Hilton,
        our core values define what it takes to succeed here and guide the qualities
        we look for in every team member:

        A passion for spreading the light
        and warmth of Hospitality. Acting with Integrity and always doing
        the right thing. Inspiring others through Leadership.

        A belief that Teamwork drives the best outcomes. A sense
        of Ownership and accountability. And a focus on the Now, bringing
        urgency and discipline to every moment, knowing it can make a lasting
        impact.

          Here's what you'll do during a typical
          day:

          • Deliver a warm welcome: Greet guests upon arrival
            and complete the check-in process, including verifying details, assigning rooms,
            issuing keys, and providing welcome materials or bell service
            assistance
          • Support efficient check-out: Process guest departures
            by verifying charges, handling payments, issuing receipts, and using
            the point-of-sale system accurately
          • Provide hotel and local
            knowledge:
            Demonstrate comprehensive knowledge of hotel offerings, room
            types, rates, promotions, and local area information to assist with guest
            inquiries
          • Promote hotel services: Use up-selling techniques
            to recommend hotel amenities and maximize room and service
            revenue
          • Delight our guests: Respond to guest requests, resolve
            concerns with care and urgency, and effectively manage messages
            and communications
          希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。