About Hilton
Melbourne Little Queen Street
style="font-family: Calibri, sans-serif;">Hilton Melbourne Little Queen Street combines old world charm with modern
luxuries! This newly opened hotel is located in the heart of the CBD,
and features 244 stylish guest rooms, including 10 spacious suites, a restaurant
and bar, fully equipped gym and five meeting & event
spaces.
lang="EN-AU">About the role
As
the Night Manager, you will report directly to the Front Office Manager as
you lead the overnight Front Office operation, supporting team members, managing
guest arrivals and departures, completing night audit procedures, and responding
to guest concerns, operational matters or emergencies that may arise overnight.
You will be someone who is helpful, thoughtful and engaging in their approach,
and who takes genuine pride in creating memorable guest experiences.
Specifically, you will be responsible for:
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Manage and take full
responsibility for the hotel during the overnight hours
style="line-height: normal; margin-bottom: 0cm;">Handle guest
requests, inquiries and complaints promptly
lang="EN-AU">Complete Night Audit duties
lang="EN-AU">Ensure all team members are prepared and well-informed to deliver
guests an exceptional experience from check-in through
check-outMaximise sales revenues through up-selling
and marketing programs within the department
lang="EN-AU">Understand and demonstrate correct procedures regarding credit
cards and cash in accordance with the hotel credit policy
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management issues or emergencies that arise, record and resolve
as necessaryMonitor guest satisfaction
reports and implement actions to improve results
lang="EN-AU">Upholding and maintaining Hilton brand
standards
lang="EN-AU">What are we looking for?
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A minimum of 1 year
experience in a leadership front office role in a similar sized
hotelFluent in the English language in order
to communicate professionally with guests and team members, both in person
and over the telephoneExcellent leadership,
inter-personal and training and development skills
lang="EN-AU">A passion for delivering exceptional guest
experiencesDemonstrated ability to resolve
problems and conflict, and work efficiently under pressure
lang="EN-AU">Well-presented, organised and have a calm
personalityHigh
level of IT skills, including Excel and Word
lang="EN-AU">
lang="EN-AU">What will it be like to work
for Hilton?
At Hilton we know that our
Team Members are the reason behind our success so in turn we are committed
to ensuring that Hilton is a workplace where you can Thrive and make time
for what matters most. In 2025, Hilton ranked #1 across all industries by
the Great Place to Work Institute in Australia and Worldwide. At Hilton, you
can also look forward to receiving:
-
lang="EN-AU">Worldwide travel discounts at unbelievable rates for you and your
friends and family! - 25% off Food &
Beverage in the hotels. - Free access to growth
and development opportunities from top class providers; Harvard University
and LinkedIn Learning just to name a few - A
workplace culture that foster personal wellbeing and gives you free access
to Employee Assistance Programs to support your mental and physical
wellbeing - Team Member Recognition Programs,
including monthly celebrations and quarterly team events. -
lang="EN-AU">Hilton's 2030 corporate social responsibility goals, volunteering
and community engagement opportunities.
