Club Lounge Executive (Hilton Singapore Orchard)

Negotiable

Hilton

Experience

1-3 years

Job Type

Full Time

Location

Singapore, Singapore

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Job Description

Position
Statement

The Club Lounge Executive is to provide professional service
with warm hospitality to our guests by delivering consistent quality service
to all guests at all-time and ensuring their lounge visit will become
a memorable experience. He / she ensures guest requests are fulfilled, maintains
high levels of guest satisfaction and resolving guest challenges throughout
their stay in our hotel during the assigned shift.

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"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
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What will you
be doing?

As the Club Lounge Executive, you will be responsible
for performing the following tasks to the highest standards:

style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin-bottom: 12px; margin-right: 0px; margin-top:
12px; orphans: 2; padding: revert; text-align: start; text-decoration-color:
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Understand departmental objectives for self and team, and work together
to achieve the goal accordingly.

style="margin-left: 0px;">Welcome every guest with a genuine, warm,
and personalized greeting with a positive and clear speaking voice, listen
and understand requests, respond with appropriate actions and provide accurate
information such on outlet hours, special VIP programs, events, etc

style="line-height: 1.25;">

Address guests by name
and recognize repeat / VIP guests and treated personally and recognized as
an individual with their preferences

style="margin-left: 0px;">Demonstrate strong emotional intelligence by read
guest cues and adapt service style accordingly

Build natural rapport through friendly
conversation and attentive presence

style="margin-left: 0px;">Promote Hilton Honours and its associated benefits
to guests who are not already enrolled in the program, ensuring that existing
Hilton

Honours members receive personal and professional service that recognizes
them as important guests and that their benefits are received.

style="line-height: 1.25;">

Responsible
for maintaining hygiene and cleanliness standards in the Executive Lounge
and upkeep of all service equipment.

style="margin-left: 0px;">Responsible for all service / buffet preparations
before, during and after the service (mis-en-place).

style="line-height: 1.25;">

Serve / Refills
beverages with grace, confidence, and attention to detail.

style="line-height: 1.25;">

Proper handling
of equipment throughout the department.

Ensure compliance with F&B audit
requirements.

Thorough menu and F&B product knowledge.

style="line-height: 1.25;">

Receive special requests
from guests and respond appropriately or forward requests to appropriate team
members for their decisions and actions.

Record guests’ complaints, conducting
thorough research to develop the most effective solution and negotiate
results.

Listen and extend assistance in order to resolve problems raised
by guests

Remain calm and alert especially during emergency situations and heavy
hotel activity.

Plan and implement detailed steps by using experienced judgment
and discretion.

Actively take part in training where and when required, attending formal
training sessions and on the job trainings to ensure standards and develop
skills and abilities.

style="margin-left: 0px;">Contribute to the hotel and team by sharing new ideas
and suggestions for improvements, being innovative and creative to provide
quality service to team members and guests.

Handle complaints promptly and efficiently,
taking the necessary action, and informing the Assistant Executive Floor Manager
or Executive

Floor Manager to follow-up where appropriate including all operational
issues.

Maintain awareness of guests’ profile & specific preferences, ensuring
that they are acted.

style="margin-left: 0px;">Apply Hilton value in each and every action, acting
as a role model and example of how the standards should be carried out in
a practical setting.

style="margin-left: 0px;">Knowledgeable of the hotel’s facilities and services
as well as basic knowledge of Hilton International

style="line-height: 1.25;">

Keeping up to date
with information on facilities, attractions, and places of interests,
sightseeing and activities in and around the hotel.

style="line-height: 1.25;">

Effectively communicate,
coordinate and cooperate with Housekeeping, F&B, Engineering, and other
relevant departments.

style="margin-left: 0px;">Report problems with hotel systems, hardware
or facilities to the appropriate parties and follow-up to ensure that corrective
action has been taken.

style="margin-left: 0px;">Pass on information effectively, ensuring that all
necessary details are communicated to the intended person and that any pending
action is completed, and guest satisfaction is confirmed.

style="line-height: 1.25;">

Attend daily briefings,
shift handovers, meetings and read the logbook on a daily basis.

style="line-height: 1.25;">

Ensure that the front
desk stock is managed and not wasted, maintaining costs where
applicable.

Carry out any other reasonable duties and responsibilities
as assigned.

paraeid="{b0d4b3ab-8ad7-48d5-9d20-dbff823d0151}{157}" paraid="55995132"
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal;
font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400;
letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align: justify;
text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">What are we looking
for?

A Club Lounge Executive serving Hilton Brands is always
working on behalf of our Guests and working with other Team members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:

Able
to perform moderately complex mathematical calculations without
error.
Able
to access and accurately input information using a moderately complex computer
system.
Able
to effectively deal with internal and external guests, some of whom will require
high levels of patience, tact and diplomacy to defuse anger, collect accurate
information and resolve conflicts.
style="margin-left: 0px;">Good interpersonal skills to provide overall guest
satisfaction.
Able to work under pressure and deal with stressful situations during busy
periods.
1
or 2 years of related working experience preferred.

paraeid="{b0d4b3ab-8ad7-48d5-9d20-dbff823d0151}{235}" paraid="326045708"
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal;
font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400;
letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align: justify;
text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">What will it be like
to work for Hilton?

paraeid="{b0d4b3ab-8ad7-48d5-9d20-dbff823d0151}{241}" paraid="279928393"
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal;
font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400;
letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align: justify;
text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">Hilton is the leading global
hospitality company, spanning the lodging sector from luxurious full-service
hotels and resorts to extended-stay suites and mid-priced hotels. For nearly
a century, Hilton has offered business and leisure travellers the
finest in accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest experiences across
its global brands. Our vision to fill the earth with the light and warmth
of hospitality unites us as a team to create remarkable hospitality experiences
around the world every day.

And, our amazing Team Members are at the heart of it all!

Able
to perform moderately complex mathematical calculations without
error.
Able
to access and accurately input information using a moderately complex computer
system.
Able
to effectively deal with internal and external guests, some of whom will require
high levels of patience, tact and diplomacy to defuse anger, collect accurate
information and resolve conflicts.
style="margin-left: 0px;">Good interpersonal skills to provide overall guest
satisfaction.
Able to work under pressure and deal with stressful situations during busy
periods.
1
or 2 years of related working experience preferred.

paraeid="{b0d4b3ab-8ad7-48d5-9d20-dbff823d0151}{241}" paraid="279928393"
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal;
font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400;
letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align: justify;
text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">Hilton is the leading global
hospitality company, spanning the lodging sector from luxurious full-service
hotels and resorts to extended-stay suites and mid-priced hotels. For nearly
a century, Hilton has offered business and leisure travellers the
finest in accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest experiences across
its global brands. Our vision to fill the earth with the light and warmth
of hospitality unites us as a team to create remarkable hospitality experiences
around the world every day. And, our amazing Team Members are at the heart of
it all!

paraid="55995132" style="-webkit-text-stroke-width: 0px; background-color:
rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px;
font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal;
font-weight: 400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2;
text-align: justify; text-decoration-color: initial; text-decoration-style:
initial; text-decoration-thickness: initial; text-indent: 0px; text-transform:
none; white-space: normal; widows: 2; word-spacing: 0px;">What are
we looking for?

A Club Lounge Executive serving Hilton Brands is always
working on behalf of our Guests and working with other Team members.

To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:

Able
to perform moderately complex mathematical calculations without
error.
Able
to access and accurately input information using a moderately complex computer
system.
Able
to effectively deal with internal and external guests, some of whom will require
high levels of patience, tact and diplomacy to defuse anger, collect accurate
information and resolve conflicts.
style="margin-left: 0px;">Good interpersonal skills to provide overall guest
satisfaction.
Able to work under pressure and deal with stressful situations during busy
periods.
1
or 2 years of related working experience preferred.

paraeid="{b0d4b3ab-8ad7-48d5-9d20-dbff823d0151}{241}" paraid="279928393"
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal;
font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400;
letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align: justify;
text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">Hilton is the leading global
hospitality company, spanning the lodging sector from luxurious full-service
hotels and resorts to extended-stay suites and mid-priced hotels. For nearly
a century, Hilton has offered business and leisure travellers the
finest in accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest experiences across
its global brands. Our vision to fill the earth with the light and warmth
of hospitality unites us as a team to create remarkable hospitality experiences
around the world every day. And, our amazing Team Members are at the heart of
it all!