Position Statement
The Housekeeping Supervisor
is responsible for the standard of cleanliness in rooms, corridors
and back-of-house pantries as well as to provide excellent service
to guests.
The Housekeeping Supervisor is responsible for the standard
of cleanliness in rooms, corridors and back-of-house pantries as well as
to provide excellent service to guests.
What will I
be doing?
As the Housekeeping Supervisor, you will be responsible
for performing the following tasks to the highest standards:
·
Responsible to maintain highest standard of cleaning on assigned
floors and guestrooms during your shift.
· Work
closely with the Front Office team to ensure correct room status at all
times.
· Ensure guest privacy is respected when DND
status is displayed.
· Monitor a quality of room
cleanliness on self-release room.
· Inspect
and release the rooms where it requires.
· Supervise
the turndown service.
· Responsible for monitoring
Housekeeping Attendants daily overtime hours and additional room
credits.
· Regularly inspect guest floor
corridors.
· Report maintenance issues promptly
to Engineering.
· Ensure compliance of lost and found
procedures.
· Keep floors, linen rooms and pantries
neat and tidy.
· Monitor productivity of the assigned
Housekeeping Attendant.
· Check team members’
grooming, personal hygiene and appearance.
· Assist
with team members’ training and development.
· Provide
ongoing advice and support to team members under supervision.
·
Provide one to one instruction to team members when
required.
· Understand basic knowledge of hotel
operating systems, to be able to perform daily tasks, assist guest inquiries
and able to offer a first problem resolution to the guest.
·
Report problems with hotel systems, hardware or facilities to
the appropriate parties and follow-up to ensure that corrective action has
been taken.
· Seek opportunities to improve guest
service consistently from guests’ comments.
· Take
appropriate action to resolve guests’ complaints.
·
Perform daily room assignment; ensure the rooms are assign out according
to business need. Ensure all reports are completed on a timely basis.
·
Adhere by the hotel’s policies and procedures, Hilton code
of business conduct, the hotel’s team member handbook, security and emergency
policies and procedures.
· Carry out any other
reasonable duties and responsibilities as assigned.
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"Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu
Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px;
font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal;
font-weight: 400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2;
text-align: start; text-decoration-color: initial; text-decoration-style:
initial; text-decoration-thickness: initial; text-indent: 0px; text-transform:
none; white-space: normal; widows: 2; word-spacing: 0px;">
What are
we looking for?
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">A Housekeeping Supervisor
serving Hilton Brands is always working on behalf of our Guests and working
with other Team Members. To successfully fill this role, you should maintain
the attitude, behaviours, skills, and values that follow:
class="MsoNormal" style="-webkit-text-stroke-width: 0px; background-color:
rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Open Sans",
"Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu
Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px;
font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal;
font-weight: 400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2;
text-align: start; text-decoration-color: initial; text-decoration-style:
initial; text-decoration-thickness: initial; text-indent: -14.15pt;
text-transform: none; vertical-align: baseline; white-space: normal; widows: 2;
word-spacing: 0px;">· At least 3 years of relevant
work experience.
· Good knowledge of Housekeeping daily
operation in areas such as guest floor area.
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: -14.15pt; text-transform: none;
vertical-align: baseline; white-space: normal; widows: 2; word-spacing:
0px;">· Good written and verbal skills.
class="MsoNormal" style="-webkit-text-stroke-width: 0px; background-color:
rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Open Sans",
"Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu
Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px;
font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal;
font-weight: 400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2;
text-align: start; text-decoration-color: initial; text-decoration-style:
initial; text-decoration-thickness: initial; text-indent: -14.15pt;
text-transform: none; vertical-align: baseline; white-space: normal; widows: 2;
word-spacing: 0px;">· Actively listen to others
and build on good ideas.
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: -14.15pt; text-transform: none;
vertical-align: baseline; white-space: normal; widows: 2; word-spacing:
0px;">· Strong interpersonal skills and attention
to details.
· Guest orientated and able to resolve guest
issue with minimum.
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">
What will it be like
to work for Hilton?
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">Hilton is the leading global
hospitality company, spanning the lodging sector from luxurious full-service
hotels and resorts to extended-stay suites and mid-priced hotels. For nearly
a century, Hilton has offered business and leisure travelers the finest
in accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest experiences across
its global brands. Our vision to fill the earth with the light and warmth
of hospitality unites us as a team to create remarkable hospitality experiences
around the world every day.
And, our amazing Team Members are at the heart of it all!
class="MsoNormal" style="-webkit-text-stroke-width: 0px; background-color:
rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Open Sans",
"Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu
Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px;
font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal;
font-weight: 400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2;
text-align: start; text-decoration-color: initial; text-decoration-style:
initial; text-decoration-thickness: initial; text-indent: 0px; text-transform:
none; white-space: normal; widows: 2; word-spacing: 0px;">
What are
we looking for?
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">A Housekeeping Supervisor
serving Hilton Brands is always working on behalf of our Guests and working
with other Team Members. To successfully fill this role, you should maintain
the attitude, behaviours, skills, and values that follow:
class="MsoNormal" style="-webkit-text-stroke-width: 0px; background-color:
rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Open Sans",
"Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu
Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px;
font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal;
font-weight: 400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2;
text-align: start; text-decoration-color: initial; text-decoration-style:
initial; text-decoration-thickness: initial; text-indent: -14.15pt;
text-transform: none; vertical-align: baseline; white-space: normal; widows: 2;
word-spacing: 0px;">· At least 3 years of relevant
work experience.
· Good knowledge of Housekeeping daily
operation in areas such as guest floor area.
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: -14.15pt; text-transform: none;
vertical-align: baseline; white-space: normal; widows: 2; word-spacing:
0px;">· Good written and verbal skills.
class="MsoNormal" style="-webkit-text-stroke-width: 0px; background-color:
rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Open Sans",
"Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu
Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px;
font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal;
font-weight: 400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2;
text-align: start; text-decoration-color: initial; text-decoration-style:
initial; text-decoration-thickness: initial; text-indent: -14.15pt;
text-transform: none; vertical-align: baseline; white-space: normal; widows: 2;
word-spacing: 0px;">· Actively listen to others
and build on good ideas.
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: -14.15pt; text-transform: none;
vertical-align: baseline; white-space: normal; widows: 2; word-spacing:
0px;">· Strong interpersonal skills and attention
to details.
· Guest orientated and able to resolve guest
issue with minimum.
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">
What will it be like
to work for Hilton?
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">Hilton is the leading global
hospitality company, spanning the lodging sector from luxurious full-service
hotels and resorts to extended-stay suites and mid-priced hotels. For nearly
a century, Hilton has offered business and leisure travelers the finest
in accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest experiences across
its global brands. Our vision to fill the earth with the light and warmth
of hospitality unites us as a team to create remarkable hospitality experiences
around the world every day. And, our amazing Team Members are at the heart of
it all!
What are we looking for?
class="MsoNormal" style="-webkit-text-stroke-width: 0px; background-color:
rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Open Sans",
"Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu
Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px;
font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal;
font-weight: 400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2;
text-align: start; text-decoration-color: initial; text-decoration-style:
initial; text-decoration-thickness: initial; text-indent: 0px; text-transform:
none; white-space: normal; widows: 2; word-spacing: 0px;">A Housekeeping
Supervisor serving Hilton Brands is always working on behalf of our Guests
and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: -14.15pt; text-transform: none;
vertical-align: baseline; white-space: normal; widows: 2; word-spacing:
0px;">· At least 3 years of relevant work
experience.
· Good knowledge of Housekeeping daily
operation in areas such as guest floor area.
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: -14.15pt; text-transform: none;
vertical-align: baseline; white-space: normal; widows: 2; word-spacing:
0px;">· Good written and verbal skills.
class="MsoNormal" style="-webkit-text-stroke-width: 0px; background-color:
rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Open Sans",
"Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu
Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px;
font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal;
font-weight: 400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2;
text-align: start; text-decoration-color: initial; text-decoration-style:
initial; text-decoration-thickness: initial; text-indent: -14.15pt;
text-transform: none; vertical-align: baseline; white-space: normal; widows: 2;
word-spacing: 0px;">· Actively listen to others
and build on good ideas.
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: -14.15pt; text-transform: none;
vertical-align: baseline; white-space: normal; widows: 2; word-spacing:
0px;">· Strong interpersonal skills and attention
to details.
· Guest orientated and able to resolve guest
issue with minimum.
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">
What will it be like
to work for Hilton?
style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
color: rgb(0, 0, 0); font-family: "Open Sans", "Segoe UI",
Frutiger, "Frutiger Linotype", "Dejavu Sans",
"Helvetica Neue", Arial, sans-serif; font-size: 13.02px; font-style:
normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight:
400; letter-spacing: normal; margin: 0px 0px 12px; orphans: 2; text-align:
start; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">Hilton is the leading global
hospitality company, spanning the lodging sector from luxurious full-service
hotels and resorts to extended-stay suites and mid-priced hotels. For nearly
a century, Hilton has offered business and leisure travelers the finest
in accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest experiences across
its global brands. Our vision to fill the earth with the light and warmth
of hospitality unites us as a team to create remarkable hospitality experiences
around the world every day. And, our amazing Team Members are at the heart of
it all!
