Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will handle check-ins,
special requests, and VIP services, ensuring that each guest’s stay is tailored
to their preferences. As an Executive Floor Service Agent,
personalized service to guests staying on the executive floor – you’re spreading
the light and warmth of hospitality by delivering memorable experiences
that make the stay for every guest.
At Hilton, our core values define
what it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in luxury
guest relations, executive floor, concierge, or VIP services. - Strong
communication and interpersonal abilities with a guest-centric approach.
- Skilled in handling high-profile guests with professionalism
and confidentiality. - Ability to anticipate needs and resolve issues
efficiently. - Familiarity with hotel PMS and luxury service standards.
- Fluent in English; additional languages are a plus.
- Available
to work nights, weekends, and holidays.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in luxury
guest relations, executive floor, concierge, or VIP services. - Strong
communication and interpersonal abilities with a guest-centric approach.
- Skilled in handling high-profile guests with professionalism
and confidentiality. - Ability to anticipate needs and resolve issues
efficiently. - Familiarity with hotel PMS and luxury service standards.
- Fluent in English; additional languages are a plus.
- Available
to work nights, weekends, and holidays.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- Previous experience in luxury
guest relations, executive floor, concierge, or VIP services. - Strong
communication and interpersonal abilities with a guest-centric approach.
- Skilled in handling high-profile guests with professionalism
and confidentiality. - Ability to anticipate needs and resolve issues
efficiently. - Familiarity with hotel PMS and luxury service standards.
- Fluent in English; additional languages are a plus.
- Available
to work nights, weekends, and holidays.
Here’s what you’ll do during
a typical day:
- Guest Service Excellence: Deliver
personalized check-in/out for VIP and executive guests. Anticipate and respond
to guest needs with professionalism and discretion. - VIP Services &
Special Requests: Coordinate dining, transport, and personalized
amenities for VIPs.
Ensure all special requests are fulfilled to luxury standards. - Lounge
& Room Maintenance: Maintain executive lounge cleanliness
and readiness. Collaborate with housekeeping to uphold room
standards. - Cross-Department Collaboration: Communicate
guest preferences and feedback to relevant teams. Work closely with concierge,
F&B, and housekeeping for seamless service. - Problem
Solving: Resolve guest concerns promptly and professionally.
Proactively prevent service disruptions. - Guest Engagement:
Share information on hotel amenities and local attractions. Offer tailored
recommendations based on guest interests. - Reporting &
Administration: Update guest profiles and prepare daily reports
on interactions and VIP services.
