Job Summary
As a Sales Executive (Timeshare Experience), you will
be responsible for making meaningful moments for Owners, members, and guests.
As a Sales Executive Trainee, you will contribute to the success of
the organization and sales distribution site by effectively using sales
techniques and processes to convert prospective owners into purchasers as well
as reload Owners. You will also have the opportunity to develop relationships
with prospective owners by soliciting and following up on referrals and leads.
You will cater the sales experience to the individual needs and preferences
of each potential owner and follow through with the sales contract process
to ensure that all required paperwork and legally required documents
are completed accurately and in a timely manner.
You will add to
the success of the team by maintaining high standards and providing the best
service. You will need to have a flexible schedule, communicate clearly
with coworkers and guests, and follow the company's rules in all situations.
Your responsibilities will also include but are not limited to: Maintaining
the customer relationship after the sale is complete to ensure continued owner
satisfaction with the organization and to develop future business opportunities
(i.e., reloads, referrals, additional sales). This position may require
a background check and or drug screen contingent on company policy and state
and local requirements. Specific job duties may differ by property, size
of team, or facility. Join our expanding team and become a valuable member where
meaningful moments are made together.
Candidate Profile
Education
and Experience:
- High School Diploma or G.E.D. equivalent
is preferred but not required - Proficiency in English
- Minimum
one-year of timeshare sales experience within last 2 years required
- Proficiency in computer skills, specifically in Microsoft programs including
Outlook, Excel and Teams preferred - Incumbent is required to maintain
an active and in-good standing professional Real Estate License where mandated
by law - Position may require background and drug screening,
in accordance with state and local requirements.
Successful
Candidates Will Be Willing To:
- Work at night (occasionally)
- Work weekends and holidays as required by business needs
Competencies – Personal Attributes: Dependability, Presentation,
Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance,
Integrity
Interpersonal Skills: Customer Service Orientation, Diversity
Relations, Teamwork, Influence
Communication: Listening, English Language
Proficiency, Applied Reading
Analytical Skills: Learning
Job
Specific Tasks
Giving Sales Presentations
- Follow
and adhere to the Consultative Sales Process when presenting to Owners
and guests. - Establish trust with the prospective owner and Owners
throughout the entire sales process to build ongoing rapport. - Discover
the needs of prospective owners and Owners through a series of strategically
layered questions/discussions and utilize the information to customize the sales
presentation. - Provide prospective owners and Owners a Sales Gallery,
Property, and Model tour specific to their sale distribution site.
- Explain the features, advantages, and benefits of the product and advocate
the appropriate number of points to accommodate the prospective owners
and Owner’s current and future vacation needs. - Practice and continue
to develop and improve sales script and presentation. - Ensure a clear
understanding of financing options and present as an approach to ownership.
- Prepare for daily appointments/tours (e.g., review tour sheet, owner
history, presentation details, etc.). - Follow up face-to-face guest
interaction with email, phone, or mail correspondence and facilitate the use
of Vacation Ownership Advisor. - Answer Owner and customer questions
regarding product information, servicing issues, construction work, financing,
maintenance, repairs, and appraisals. - Use, demonstrate, and/or
coordinate virtual tour (eTour) software for guests.
Building
and Maintaining Customer Base
- Answer questions regarding the use
of properties and location amenities; make recommendations given the background
information obtained on the owner through discovery. - Follow up
on referrals/leads from Owners. - Fulfill requests from Owners
or prospects regarding pricing, property maps, property descriptions, room
locations, and portfolio/network information. - Contact Owners to monitor
satisfaction, make them aware of upcoming promotions, and develop business
opportunities (e.g., reloads, referrals). - Develop and maintain records
on customer contacts and use that information to support effective follow-up
opportunities.
Conducting and Managing Business
Transactions
- Assure complete and accurate processing of documents
pertaining to sales. - Review details of contracts with prospective
owners and Owners once they decide on a purchase. - Thoroughly review
loan applications and financial documents with the customer and ensure completed
properly. - Monitor contract processing to minimize rescission decisions,
provide comprehensive owner assurance, and ensure timeliness of closings.
- Analyze problems and formulate a strategy and plan to overcome challenges
of getting work done quickly with a high degree of quality. - Complete
the purchase summary worksheet at the end of each sale. - Reach out
to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll,
upgrade, and maximize all reload opportunities.
Providing Service
to Others
- Respond to and monitor the resolution of customer
and Owner inquiries in a timely manner with accurate information.
- Leverage resources for providing service to guests and Owners (e.g.,
Vacation Ownership Advisors) in an effective manner.
Other Daily
Tasks & Expectations
- Manage time effectively to punctually
attend daily team meetings, training sessions, and guest/Owner
appointments. - Have bold persuasion skills.
- Excellent phone
communication skills and/or interpersonal skills in interacting
with guests. - Demonstrate a total understanding of the culture
and processes of the organization. - Improve sales presentation approach
through self-critique, practice, and lessons from the feedback provided
by others (e.g., Sales Manager Coaches, Guests, Owners). - Participate
in formal training sessions offered by the management team. - Maintain
an awareness of current events (e.g., news, sports, pop culture) and information
on site locations to enable and promote customer relationship building.
- Understand and abide by state and federal regulations around all sales
and/or marketing activity (i.e., Do Not Call Lists, State registrations,
Exemptions, etc.).
Physical Ability— Perform physical tasks such
as moving, lifting, carrying, pushing, pulling, and placing objects weighing up
to 10 pounds without assistance. Reach overhead and below the knees, perform
bending, twisting, pulling, and stooping, and be able to stand, sit, or walk
for an extended period of time or for an entire work shift.
Work
Schedules— Maintain availability to work a fluctuating schedule, based
on business needs, which may include days, nights, weekends,
and holidays.
Marriott Vacations Worldwide is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an inclusive
culture.
Hyatt Vacation Ownership is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture.
This position is at a location where Hyatt is not
the employer.
The employer of individuals working at this hotel may be a third-party
management company that is responsible for all employment benefits
and obligations at this location.
