Are
you looking for a place where meaningful moments are made together?
Hourly Wage: $25.00
Shift: 1st/2nd; must be available
to work weekends and holidays
Position type: Full Time
At Hyatt Vacation Club (HVC), we make vacation dreams come
true for travelers around the world in a supportive, friendly, and beautiful
work environment. As a Guest Services Agent at HVC, you will assist
in providing our Owners/guests with experiences and events to make memorable
vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life
fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit
Union Membership
Tuition Reimbursement
Professional Counseling & Family
Support
Growth and Development
Opportunities
*Benefit Eligibility will vary by position
Site Specific Perk:
Site Specific Benefits
Free On-Site Parking
Department celebrations
Associate Appreciation Week
Monthly associate recognition and reward programs
As a Guest Services
Agent, a typical day will include:
Checks
Owners/guests into their villas for their stay, and reviews property amenities,
services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively
to guests' questions, concerns, and requests and contacts other departments
to help resolve guest issues.
Identifies
and explains room features to guests (e.g., use of room key, ice and vending
areas, etc.)
Follows up with Owner/guests
to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls
to the proper department as applicable.
May
be asked to assist with bellman and runner duties depending on facility
or location.
Guest Experience and Company
Standards
Welcome and greet guests and anticipate
and address their needs.
Interact
with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Guest Services Agent
at HVC:
Available to work various shifts,
holidays, and both weekend days.
Reach
overhead and below the knees, perform bending, twisting, pulling, and stooping,
and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up
to 25lbs without assistance.
Position
may require background and drug screening contingent on company policy
in accordance with applicable legal requirements.
Specific job duties may differ by property, size
of team, or facility.
We are committed to providing
associates with benefits including:
Medical/Dental/Vision
Insurance (HSA & FSA available)
Paid Time Off
Paid Sick Leave per Colorado law
Paid Holidays/Paid
Floating Personal Days
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Group Life/Disability
Insurance
Tuition Reimbursement
Employee
Assistance Program
Travel Discounts, including a family
and friends’ rate
Hyatt Vacation Ownership is an equal
opportunity employer committed to hiring a diverse workforce and sustaining
an inclusive culture.
This position is at a location where
Hyatt is not the employer. The employer of individuals working at this hotel
may be a third-party management company that is responsible for all employment
benefits and obligations at this location.
