Advise Sales team on issues related to ownership contracts (e.g., titles,
financing, pre-approval). Process contracts accurately by entering information
into appropriate system. Ensure that signed contract paper work is accurate
and complete. Identify available inventory based on potential owners' needs
and preferences (view, season, first-year occupancy). Respond to Sales team
requests related to contract status, such as additional information required,
follow-up needed, or tracking.
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads,
third parties) in software involved in the sales process. Prepare sales-related
documents throughout the sales process (e.g., proposals, contracts, or banquet
event orders). Prepare reports as requested by Sales managers. Perform general
office duties (e.g., filing, sending emails, typing, faxing,
and copying).
Follow all company safety and security policies
and procedures; report accidents, injuries, and unsafe work conditions
to manager. Follow all company policies and procedures; maintain confidentiality
of proprietary information; protect company assets.
Anticipate and address owners’ service needs. Develop and maintain positive
working relationships with others; support team to reach common goals; listen
and respond appropriately to the concerns of other employees. Ensure adherence
to quality expectations and standards; identify, recommend, develop,
and implement new ways to increase organizational efficiency, productivity,
quality, safety, and/or cost-savings. Enter and locate work-related information
using computers. Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
Assist management to ensure that hourly employees have
the necessary resources to effectively perform their jobs (e.g., supplies,
equipment, and inventory).
Assign and ensure work tasks
are completed on time and that they meet appropriate quality standards.
Listen to hourly employees' suggestions for improving how work is done
and how guests are served, gaining management support as needed to act upon
suggestions.
Encourage and motivate employees to perform their
best, take responsibility for tasks and assignments, make decisions and provide
input on possible improvements.
Serve as a departmental role
model or mentor by working alongside employees to perform technical
or functional job duties.
Assist management in establishing
and communicating goals, performance expectations, timetables and deadlines
for shift or departmental operations to hourly employees and ensure that
they are understood.
Coach and develop employees (e.g., create
expectations for continual improvement, provide challenging tasks
and assignments, hold development discussions, and construct and execute
development plans).
Ensure that hourly employees are trained
on company core values, job roles, responsibilities, and technical and service
aspects of the job.
Coordinate tasks and work with other
departments to ensure that the department runs efficiently.
Collaborate with management to develop and carry-out ideas
and procedures, and set goals to continuously improve department performance
around guest and employee satisfaction scores.
Assist management
in preparing work schedules of hourly employees.
Assist
management in counseling hourly employees on work related concerns and issues
to ensure satisfaction and productivity.
Serve as hourly
employees' first point of contact as part of the Guarantee of Fair
Treatment/Open Door Policy process.
Monitor the performance of others to ensure
adherence to quality expectations and standards.
Identify
and recommend new ideas, technologies, or processes to increase organizational
efficiency, productivity, quality, safety, and/or cost-savings.
Develop and implement quality improvement or corrective action
plans.
Contract Processing
Advise Sales
team on issues related to ownership contracts (e.g., titles, financing,
pre-approval).
Process contracts accurately by entering
information into appropriate system (e.g., Universe/Unifipro).
Ensure that signed contract paper work is accurate and contains all
necessary information and documentation.
Identify available
inventory based on potential owners' needs and preferences (view, season,
first-year occupancy) by checking information in appropriate software (e.g.,
SOLAR).
Respond to Sales team requests related to contract
status, such as additional information required, follow-up needed,
or tracking.
Reports and Documentation
Prepare sales-related documents throughout the sales process
(e.g., proposals, contracts, or banquet event orders).
Transmit information or documents using mail, scanner,
or facsimile machine.
Operate standard office equipment other
than computers such as telephone, typewriter, scanner, fax, photocopier,
calculator, and electronic peripherals.
Keep office equipment
in working order and contact service representatives to correct problems
with office equipment, including following-up so that problem
is corrected.
Maintain office areas (e.g., cubicles, storerooms,
conference rooms, etc.), including calling housekeeping and maintenance when
needed.
Use computer systems
and software packages to input, access, modify, store, or output
information
Enter and retrieve data from computer systems using
a keyboard, mouse or trackball.
Prepare letters, memos,
and other documents using word processing, spreadsheet, database,
or presentation software.
Monitor
and respond to inbound customer, client, and property communications via email,
voice mail, etc. in a timely manner
Speak to customers
and co-workers using clear, appropriate and professional language.
Prepare and review written documents (e.g., daily logs, business letters,
memoranda, reports), including proofreading and editing written information
to maintain accuracy and completeness.
Talk with and listen
to other employees to effectively exchange information.
Working with Others
Support all co-workers
and treat them with dignity and respect.
Handle sensitive issues
with employees and/or guests with tact, respect, diplomacy,
and confidentiality.
Partner with and assist others to promote
an environment of teamwork and achieve common goals.
Enter and locate work-related information using
computers.
Read and visually verify information in a variety
of formats (e.g., small print).
Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance.
Maintain
confidentiality of proprietary materials and information.
Protect the privacy and security of customers and coworkers.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested.
Analytical Skills
Arithmetic Computation
Learning
Interpersonal Skills
Teamwork
Diversity Relations
Interpersonal Skills
Influence
Communications
Communication
Writing
Applied Reading
English Language
Proficiency
Telephone Etiquette Skills
Listening
Personal Attributes
Stress
Tolerance
Adaptability/Flexibility
Integrity
Dependability
Presentation
Initiative
Positive
Demeanor
Organization
Detail
Orientation
Multi-Tasking
Administration
Typing
Education - High school diploma/G.E.D.
equivalent
Related Work Experience - At least 1 year of related work
experience
Supervisory Experience - At least 2 years of supervisory
experience
Certification- Notary Public
Hyatt Vacation Ownership
is an equal opportunity employer committed to hiring a diverse workforce
and sustaining an inclusive culture.
This position is at
a location where Hyatt is not the employer. The employer of individuals working
at this hotel may be a third-party management company that is responsible
for all employment benefits and obligations at this location.
