Job Title: Loss Prevention / Security Officer - Open
Availability
Location: Hyatt Regency –
Indianapolis
Department: Security
Employment
Type: Regular Full-Time
About Us:
Hyatt
Regency Indianapolis offers a contemporary, elegantly designed experience
seamlessly connected to the Convention Center and just steps from Lucas Oil
Stadium. Located in the heart of downtown Indianapolis, our hotel blends modern
amenities with classic design elements, providing an oasis in one of
the Midwest’s most vibrant cities.
Job Summary:
As
a Loss Prevention / Security Officer at Hyatt
Regency Indianapolis, you will be responsible for maintaining a safe and secure
environment for our guests, colleagues, and property. You will play a vital role
in upholding safety protocols, responding to emergencies, and delivering
exceptional customer service. This is a dynamic role that requires vigilance,
strong problem-solving skills, and a professional demeanor.
Key
Responsibilities:
- Maintain a visible and approachable
presence in high-traffic areas, monitoring guest activities and ensuring
safety. - Conduct regular foot patrols of the property, inspecting
for any safety hazards or unusual activities. - Respond promptly
to emergencies, including medical incidents, fire alarms, and disturbances,
acting as a First Responder when needed. - Investigate and document
security incidents, accidents, and suspicious behavior through detailed written
reports. - Enforce property rules, including trespassing laws, and manage
potentially disruptive situations with tact and professionalism. - Assist
with lost and found inquiries, ensuring accurate documentation and retrieval
processes. - Provide assistance and direction to guests and colleagues
in need, demonstrating excellent customer service. - Collaborate
with local law enforcement or emergency services when required. - Monitor
security camera footage and alarm systems, identifying potential risks
or breaches. - Support other departments in ensuring safety during
events, conferences, or peak hotel periods.
Physical
and Safety Requirements:
- Ability to stand, walk, and patrol
the property for extended periods. - Must be able to lift, pull, and push
materials or equipment up to 50 pounds. - Comfortable responding
to emergencies, including physical confrontations or assisting in evacuations,
if necessary. - Ability to work in varying conditions, such as during
inclement weather or within tight spaces (e.g., stairwells or maintenance
areas). - Ensure adherence to all safety procedures, including wearing
necessary personal protective equipment (PPE) and following OSHA
guidelines.
Qualifications:
- High
School Diploma or GED required. - Prior experience in security or law
enforcement preferred, but not required; we are willing to train motivated
individuals. - Strong communication and interpersonal skills, with
the ability to interact effectively with guests and colleagues. - Basic
computer skills for monitoring security systems and writing reports.
- Excellent problem-solving abilities and a calm, professional demeanor
in high-pressure situations. - Flexibility to work a variety of shifts,
including nights, weekends, and holidays. - CPR and First Aid
certification are a plus (or willing to obtain).
Why Join
Us?
Hyatt Regency Indianapolis offers a supportive, team-oriented
environment with opportunities for growth. As a Loss Prevention / Security
Officer, you will have the opportunity to contribute to a safe and welcoming
atmosphere, ensuring our guests have an exceptional experience while enhancing
your career in security services.
Apply Today!
Join
us in creating a secure environment where safety and guest service go hand
in hand.
We are an equal opportunity employer, fostering diversity and inclusivity in our
workforce.
This position is at a location where Hyatt is
not the employer. The employer of individuals working at this hotel may be
a third-party management company that is responsible for all employment benefits
and obligations at this location.
