Location: Niagara-on-the-Lake,
ON
Opening: Summer 2026
The Clayfield is a new
102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of
the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada,
The Clayfield will deliver a highly personalized, refined guest experience
grounded in calm luxury, craftsmanship, and a strong sense of place.
The
Assistant Front Office Manager plays a key leadership role in delivering
exceptional guest experiences while overseeing the daily operations of the Front
Office department. Reporting to the Director of Rooms, you will act as
the primary operational leader for Front Office functions on a day-to-day
basis.
The Assistant Front Office Manager is responsible for maintaining
elevated service standards, supporting team development, driving operational
efficiency, and ensuring every guest interaction reflects the warmth
and sophistication of a luxury hospitality experience.
What You'll
Do
- Oversee the daily operations of the Front Office
department, including Front Desk, Guest Services, lobby operations, and guest
arrival experiences - Lead by example in delivering warm, personalized,
and luxury-focused guest service - Support and supervise Front Office
colleagues to ensure consistent service standards and operational
excellence - Assist with scheduling, payroll support, departmental
organization, and labor management - Manage guest concerns and service
recovery situations professionally and efficiently - Recruitment,
onboarding, coaching, training, and performance development of Front Office team
members - Collaborate closely with Housekeeping, Engineering, Spa, Food
& Beverage, and other departments to ensure seamless hotel operations
- Assist with room inventory management, VIP arrivals, group coordination,
and operational planning - Monitor daily arrivals, departures, occupancy,
and guest preferences to ensure preparedness across the operation
- Ensure adherence to hotel policies, procedures, cash handling, and safety
standards - Support pre-opening and operational projects, budgets,
process development, and service initiatives as required - Act as Manager
on Duty as assigned and provide operational leadership in the absence of senior
management - Maintain a visible and engaged presence within the lobby
and guest areas to support both guests and colleagues
What
You'll Bring
- A passion for luxury hospitality and creating
memorable guest experiences - Previous leadership experience within Front
Office, preferably within a luxury or lifestyle hotel environment
- Strong operational knowledge of Front Desk, Guest Services, and hotel
systems - Professional, polished, and confident communication skills
- Strong leadership abilities with a collaborative and team-focused
approach - Proven ability to manage guest concerns with professionalism,
empathy, and discretion - Excellent organizational, multitasking,
and problem-solving skills - Ability to remain calm and service-focused
in a fast-paced environment - Experience with hotel property management
systems and Microsoft Office applications - Flexible availability
including evenings, weekends, and holidays as required - Pre-opening
experience is considered a strong asset
Why Join
Us
- Competitive compensation and a comprehensive benefits
package designed to support your well-being and long-term growth - A rare
opportunity to shape the Front Office operation of a brand-new luxury hotel
- Work within a collaborative environment supported by ownership, Urgo Hotels
& Resorts Canada and Hyatt. - Access to Hyatt colleague travel
benefits - A workplace culture rooted in respect, craftsmanship,
and pride of place in beautiful Niagara-on-the-Lake
Now
accepting applications from candidates currently residing in Canada with full
working rights. We are only able to respond to candidates selected
for interview.
This position is at
a location where Hyatt is not the employer. The employer of individuals working
at this hotel may be a third-party management company that is responsible
for all employment benefits and obligations at this location.
