ABOUT US
At
Waterford Hotel Group we pride ourselves on cultivating a workplace that feels
like home and brings out the best in you, each and every day. We will celebrate
your successes, appreciate your strengths, and offer an environment where each
of us can truly be ourselves. We provide competitive compensation and benefits,
a tight-knit and supportive work environment, plus numerous opportunities
for professional development and advancement. Come for a JOB, stay
for a CAREER.
Guest Service
Agent
Overview:
Guest
Service Agent is a fun, yet challenging role within the hotel, often the first
and last point of contact for guests. Guest Service agents have a huge impact
on the overall guest experience. Because of the visibility of this role within
the hotel, most guests will contact the front to resolve any questions
or concerns they may have during their stay.
The Guest Service agents need to think quickly on their feet and be able
to handle many situations during their shift. They must be able to prioritize
and multitask to ensure guest satisfaction, all with a positive and pleasant
demeanor. A “can-do “attitude is a must for front desk agent.
Responsibilities
include:
Greeting & Thanking guests in a sincere and friendly
manner
Checking in and checking out
guests.
Assigning rooms & taking
care of administrative duties
Answering phone
Posting charges to appropriate
accounts
Performing duties on a daily checklist
Passing information within departments to ensure guest
satisfaction.
Communicating
with guests and ensuring their needs are met.
Job
Requirements:
If you are interested in kickstarting your career in
the hotel industry and have the following
skills, we would love to speak
with you:
A
keen eye for detail, time management and great customer service
skills.
Pleasant and friendly
demeanor.
Able to work as a team
and independently.
Flexible working
hours.
Ability to work with little
or no supervision while meeting high-performance
standards.
Physical mobility
and stamina.
Must be able to pass
a background check
Ability to follow
instructions.
WATERFORD
HEALTH AND WELLNESS
Health
Insurance is available on
the first of the month after
hire!
We value the health and wellness of you and your family.
Full time associates can enroll
in medical, dental and vision coverage and part-time
associates averaging 17.5 hours a week can enroll
in dental and vision coverage. Everyone’s
needs are different and there is something
for everyone with numerous
supplemental
insurances to choose
from.
We
know that life gets in
the way,
and YOU
deserve
to
recharge.
Full-time
associates receive paid time off within the first 90 days
of employment. We also offer paid
holidays for eligible associates. If you stick with
us for five years or more,
enjoy paid days off for your Birthday
and Employment Anniversary date!
EXCITING
EXTRAS
On Demand Pay- Why wait for pay day –
get your pay when you need it24/7.
Pet Insurance- We cover the whole family,
and all associates are eligible for discounted pet
insurance.
401k Plan-
Nobody wants to work forever, start planning for your future
now.
Hotel
Discounts-
It’s one of the biggest industry perks.
Shoes for Crews-
All associates are eligible for a shoe subsidy through Shoes
for Crews.
For more
information, please visit our website
at waterfordhotelgroup.com
EOE/M/F/D/V
This position is at a location where Hyatt is not
the employer.
The employer of individuals working at this hotel may be a third-party
management company that is responsible for all employment benefits
and obligations at this location.
