We are hiring a Night Audit Relief / Front Office
Supervisor
The Night Audit Supervisor oversees the nightly operations
of the Front Office and Night Audit staffs. Act as contact person for guest
and other hotel departments during “graveyard” shift along with day time Front
Office Supervisor duties.
Responsibilities:
Supervise the night
accounting employees; review and verify work, train, schedule, and recommend
and conduct performance appraisals.
Reconcile and complete all daily front
desk agents’ work.
Run Find trial balance to post rooms and close
day.
Run accounts receivable reports.
Provide next day reports
for Front Office, Housekeeping, Sales, and Executive Office
as required.
Investigate all service and safety issues reported during
the shift to fine their cause, and give recommendations to avoid repeated
issues. Initiate investigations.
Write and supervise the creation
of incident reports.
Monitor investigations to their timely conclusion.
Ensure appropriate follow up with guests and visitors, documenting all
contacts.
Check guests in and/or out.
Operate/handle telephone
lines.
Escort incoming guests to their rooms when
feasible.
Additional duties as necessary and assigned.
Carry out any
reasonable request by Management that is capable of
being performed.
Supervisory skills and abilities.
Ability to make
decisions based on set policies and procedures.
Oral and written
communications skills.
Good telephone etiquette.
Here are some
reasons our associates like working for us:
Benefits:
We offer
competitive wages. Full-time associates are eligible to participate in
a comprehensive benefit package, which includes medical/dental/vision plans,
life insurance, ST/LT disability options, 401K options, tuition assistance,
discounted room rates at Concord managed hotels, plus training & development
and career advancement opportunities.
Why Concord?
Our culture
is based on our five Cornerstones and they are what we consider our foundation:
Quality, Integrity, Community, Profitability, and Fun.
It’s important to us to provide a great work environment for our associates
and we strive to hire the BEST associates in the market.
Our “Associate
First” culture supports and inspires personal development both within
the workplace and beyond. Concord’s associates are what our company is built
on, and we strive to recognize them for their hard work, dedication,
and commitment to excellence. We value work life balance, diversity, and our
commitment to provide the best customer service and quality accommodations
in every market we exist
If you are seeking a position where you can grow
and be a part of a fun team, this job may be your answer. We are proud to be
an EEO employer M/F/D/V. We maintain a drug-free workplace.
Equal
Opportunity Employer
This employer is required to notify all applicants
of their rights pursuant to federal employment laws.
For further information, please review the
the Department of Labor.
This position is at a location where
Hyatt is not the employer. The employer of individuals working at this hotel
may be a third-party management company that is responsible for all employment
benefits and obligations at this location.
