Front Desk Agent

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United States, Raleigh
Job Description

Description

Front Desk & Guest Care

We
are looking for people that have a passion to serve others! Working at the front
desk means you are at the hub of the hotel with the most interaction with our
guests. Your role is key to the overall experience the guest will have. Your
keen sense of being proactive, responsive and caring will make all
the difference. If you enjoy engaging with others and have a winning personality
and high sense of responsibility – this role is perfect for you!

We have a great company culture at Concord Hospitality where everyone is valued
and treated with respect.

Role Responsibilities:

As
a Front Desk Clerk you have the responsibility to give our guests the best
hospitality experience they can have by:

  • Assisting guests
    efficiently, courteously and professionally at all times.
  • Maintaining
    a high level of service and hospitality.
  • Promptly and effectively
    dealing with guest concerns or issues and see all are met to satisfaction
    in timely manner.
  • Post guest charges, collect payments, and follow all
    cash handling procedures as required by Concord.
  • Handle guest mail
    and messages with respect to privacy and professionalism.
  • Be
    knowledgeable of the hotel brand and various programs (travel programs, special
    offers).
  • Be a great communicator to various departments and management
    on guest comments and concerns.
  • Respond quickly to incoming calls,
    lobby visitors and team members needing front desk assistance.
  • Have
    full knowledge of hotel safety and emergency procedures.

Starting
wage: $16/hour

MUST have open availability, including mornings, evenings,
weekends and holidays, as our hotel operates 24 hours a day, 7 days a week, 365
days a year.

We are also looking to cross-train our front desk staff
to work in the small lobby bar during evening shifts as needed. Candidates
must be at least 21 years old and willing to cross-train at the bar.
No experience necessary. Pay will remain at the starting hourly rate, with
the opportunity to earn additional tips.

Education and Experience:
Previous hotel experience preferred but
not required.

Physical Requirements: Prolonged periods
standing at the front desk, up to 8 hours at a time.

Here are some reasons
our associates like working for us:

Benefits (Full Time Associates
only)

We offer competitive wages. Full-time associates
are eligible to participate in a comprehensive benefit package, which includes
medical/dental/vision plans, life insurance, ST/LT disability options, 401K
options, tuition assistance, discounted room rates at Concord managed hotels,
plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five
Cornerstones and they are what we consider our foundation: Quality, Integrity,
Community, Profitability, and Fun.

It’s important to us to provide a great work environment for our associates
and we strive to hire the BEST associates in the market. At Concord, you
can enjoy a culture where you are valued and our Associate First policy is a way
of life. Utilize your hospitality talents with a Company that cares about
you and your development. We do many fun things on property to stay engaged
with our associates and show you we care about you.

If you are seeking
a position where you can grow and be a part of a fun team, this job may be your
answer. We are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant
to federal employment laws. For further information, please review the href="https://www.eeoc.gov/poster">Know Your Rights notice from
the Department of Labor.

This position is at a location where
Hyatt is not the employer. The employer of individuals working at this hotel
may be a third-party management company that is responsible for all employment
benefits and obligations at this location.