Opportunity: Front Office Supervisor
As
the Front Office Supervisor, you will lead the operations of our front desk,
guest services, and lobby experiences. This role steps beyond standard front
desk tasks, trusting you with elevated responsibilities that include driving
guest satisfaction, managing daily front office logistics, mentoring team
members, and ensuring our property shines as a premier destination in the heart
of our vibrant local community.
Your Growth Path
Assistant Front Office Manager – Front Office Manager – Assistant General
Manager
Your Focus
- Interview, select,
train, schedule, coach, and support associates, ensuring they perform
in accordance with established brand or hotel standards and consistent with HHM
core values. - Oversee front office operations in the absence of
the Front Office Manager or Assistant General Manager. - Accept
leadership responsibilities by modeling proper service techniques, effective
development of others, and commitment to industry and personal development.
- Practice safe work habits, wear protective safety equipment, and follow MSDS
and OSHA standards. - Resolve guest complaints and concerns by conducting
thorough research of the situation and determining the most effective
solutions. - Be aware of guest satisfaction scores and work toward
increasing departmental and overall guest satisfaction. - Participate
in lobby ambassador and other activities related to interacting with guests
on an individual level, creating a relationship and culture that results
in repeat stays. - Greet guests immediately upon arrival, register
and assign guests to hotel rooms, and ensure the hotel entrance, reception,
and other public areas are properly maintained in regards to cleanliness
and appearance. - Monitor and maintain the front office systems
and equipment to ensure optimum performance. - Perform front office
bookkeeping activities, including balancing accounts, conducting audits,
handling cash, making change, and processing collections. - Close out
guest accounts at check-out, and in the event of dissatisfaction, negotiate
compromises, which may include authorizing revenue allowances. - Make
and confirm reservations while actively promoting company and brand-specific
marketing programs. - Create specific, measurable, achievable, realistic,
and timely action plans to remedy guest service deficiencies. - Perform
other duties as requested by management.
Your Background
and Skills
- Associate’s or Bachelor’s degree
in hospitality, business, or a related field is preferred. - 1 to 3 years
of related hospitality or customer service experience required, with prior
supervisory experience preferred. - Intermediate knowledge of overall
hotel operations, property management systems, and basic front office financial
controls. - Strong communication and interpersonal skills to handle guest
relations effectively and lead a diverse team.
HHM Hotels
Benefits and Perks
- Medical, Dental and Vision Health
Insurance - Paid Time Off
- 401k Company Match
- Free Basic
Life Insurance - 24/7 access to TELUS Health, a confidential work-life
resource - Travel Discounts
- Commuter Transit and Commuter
Parking Benefits - Quarterly Bonuses and Incentives
- Employee
Assistance and Wellness Program - Educational/Professional
Development - Technology Reimbursements
- Referral Bonus
Program
Work Environment and Context
- Work schedule varies and may include working on all shifts, holidays,
and weekends. - Requires standing for extended periods, walking, pushing,
lifting up to 25 pounds, bending and reaching, stooping, kneeling,
or crouching.
What We Believe
People
Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own
It
