Banquet Server

Job Summary

***Información
disponible en español.***

A Banquet Server is responsible for the set up
and the service of all assigned banquet functions

Education &
Experience

• High School diploma or equivalent and/or
  experience in a hotel or a related field preferred.
• Alcohol Awareness
  Certification (must comply with State regulations)
• Must be able
  to convey information and ideas clearly.
• Must be able to evaluate
  and select among alternative courses of action quickly and accurately.
• 
  Must work well in stressful, high pressure situations.
• Must
  be effective at listening to, understanding and clarifying the concerns
  and issues raised by coworkers and guests.
• Must be able to work
  with and understand financial information and data, and basic arithmetic
  functions.
• Must maintain composure and objectivity under
  pressure.

Job Duties
& Functions

• Approach all encounters with guests
  and employees in a friendly, service-oriented manner.
• Maintain regular
  attendance in compliance with Avion Hospitality standards, as required
  by scheduling which will vary according to the needs of the hotel.
• 
  Maintain high standards of personal appearance and grooming, which include
  wearing the proper uniform and name tag when working (per brand standards)


• Comply at all times with Avion Hospitality standards and regulations
  to encourage safe and efficient hotel operations.
• Comply
  with certification requirements as applicable for position to include Alcohol
  Awareness, Food handlers, Safety, etc.
• Maintain a friendly and warm
  demeanor at all times.
• Perform preparatory tasks and side work duties
  to ensure that guests are served promptly and efficiently.
• Know how
  to read the Banquet Event Order and be familiar with the menu of the assigned
  function.
• Serve guests according to the hotel's standards in
  a friendly, courteous, and professional manner.
• Respond to guest
  problems, complaints and accidents; Refer to management, if necessary.
• 
  Be informed of all current hotel policies.
• Be familiar with fire
  exits, fire extinguisher locations and safety rules.
• Maintain
  the banquet store room in a neat and organized manner, stocked with any and all
  appropriate supplies necessary for food service functions.
• Clear
  banquet space after the completion of functions and ensure that all equipment
  and supplies are stored and restocked properly.
• Employees must at all
  times be attentive, friendly, helpful and courteous to guests, managers and all
  of their fellow employees.
• Be familiar with the organization of
  the hotel and know the function of each department.
• Handle items
  for “Lost and Found” according to the standards.
• Perform other
  tasks/jobs as assigned by supervisor or manager.
• Attend meetings
  as required by management.

Working
Conditions/Environment

The following outlines the work
environment employees will encounter while performing the essential functions
of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions of the job.

Frequency Grid 112019

N = Not Anticipated 0% O =
Occasionally 1-33% (per shift) F = Frequently 34-66% (per shift) C = Constantly
67-100% (per shift)

Work Environment

Associate
is subject to inside environmental conditions: Protection from weather
conditions but not necessarily from temperature changes.- F

Associate
is subject to outside environmental conditions: No effective protection
from weather.- O

Associate is subject to extreme heat or cold
(temperatures below 32 degrees or above 100 degrees) for periods of more than
one hour.- N

Associate is subject to noise: There is sufficient noise
to cause the employee to shout in order to be heard above ambient noise level.-
F

Associate is subject to vibration: Exposure to oscillating movements
of the extremities or whole body.- N

Associate is subject to hazards:
Includes a variety of physical conditions, such as proximity to moving
mechanical parts, moving vehicles, electrical current, working on scaffolding
and high places, exposure to high heat or exposure to chemicals.- N

Associate is subject to atmospheric conditions: One or more of the following
conditions that affect the respiratory system or the skin: Fumes, odors, dusts,
mists, gasses, or poor ventilation.- O

Associate is subject to oils:
There is air and/or skin exposure to oils and other cutting fluids.- O

Associate is required to function in narrow aisles or passageways.- F

Associate is exposed to infectious diseases.- N

None: Associate is
not substantially exposed to adverse environmental conditions (as typical office
or administrative work).- F

Physical Requirements

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles,
and the like, using feet and legs and/or hands and arms.- N

Balancing:
Maintaining body equilibrium to prevent falling when walking, standing
or crouching on narrow, slippery or erratically moving surfaces.- C

Stooping: Bending body downward and forward by bending spine at waist.
Requires full use of the lower extremities and back muscles.-O

Kneeling:
Bending legs at knee to come to rest on one or both knees.-O

Crouching:
Bending the body downward and forward by bending leg(s) and spine.-N

Crawling: Moving about on hands and knees or hands and feet.-F

Reaching: Extending hand(s) and arm(s) in any direction, particularly
for sustained periods of time (typing/using a mouse).- C

Standing:
Remaining upright on the feet, particularly for sustained periods of time.-
C

Walking: Moving about on foot to accomplish tasks, particularly
for long distances or moving from one work site to another.- C

Pushing:
Using upper extremities to press against something with steady force in order
to thrust forward, downward or outward.- F

Pulling: Using upper
extremities to exert force in order to draw, drag, haul or tug objects in
a sustained motion.- F

Finger Dexterity/Grasping: Picking, pinching,
typing or otherwise working, primarily with fingers rather than with whole hand
or arm as in handling. Applying pressure to an object with the fingers
and palm.- F

Feeling: Perceiving attributes of objects, such as size,
shape, temperature or texture by touching with skin, particularly that
of fingertips.-C

Talking: Expressing or exchanging ideas by means of
the spoken word; those activities where detailed or important spoken
instructions must be conveyed to other workers or guests accurately, loudly,
or quickly.-C

Hearing: Perceiving the nature of sounds at normal speaking
levels with or without correction, and having the ability to receive information
through oral communication.- C

Repetitive Motions: Making substantial
movements (motions) of the wrists, hands, and/or fingers.- C

Vision:
Employee is required to have close visual acuity to perform an activity such
as: preparing and analyzing data and figures; determine accuracy, neatness,
and thoroughness of the work assigned; transcribing; viewing a computer
terminal; extensive reading; visual inspection involving small defects, small
parts, and/or operation of machines (including inspection); using measurements
devices; and/or assembly or fabrication of parts at distances close to
the eyes.-N

Lifting

Lifting: Raising objects
from a lower to a higher position or moving objects horizontally from position
to positions.- O- 20-50 lbs.

Background Check

This job requires a valid drivers' license and motor vehicle background
check.- No

This job requires a criminal background check.- Yes

This job requires a drug screen to be completed.- No

General

This job description is not intended to
be all-inclusive, additional details will be specified by the supervisor.
The associate will also perform other reasonable business duties as signed
by the supervisor.

Management reserves the right to change this job
description, job responsibilities, duties, and working hours as needs
prevail.

If requested in accordance with applicable law, the Company
provides reasonable accommodation to known physical or mental limitations of
an otherwise qualified associate with a disability to allow him/her to perform
essential functions of the job unless the accommodation would impose an undue
hardship on the Company.

Avion is an at-will employer.

This job description is a guideline and does not constitute a written or implied
employment contract.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION
AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED.
I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN
THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB
AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.