Opportunity:Host
Act as host providing guests
with a full range of individualized service during hotel stay.
Potential Career Path
Front Desk Supervisor or Sales
Coordinator – Front Office Manager or Sales Manager
Position
Requirements
- Greet, register, and assign rooms to guests
of the hotel. - Verify customers' credit, and establish payment
method. - Makeand confirm external reservations for dinner,
entertainment, and transportation. - Compute bills, collect payments,
and make change for guests. - Answer hotel phone and handle guest
requests and inquiries. - Transmit and receive messages, using telephones
or PMS system. - Deposit guests' valuables in hotel safes or safe-deposit
boxes. - Perform bookkeeping activities, such as balancing accounts.
- Serve food in guest rooms upon request, ensuring a positive in-room dining
experience. - Act as a private lounge host.
- Practice safe work
habits and use required safety equipment. - Be aware of guest
satisfaction scores and work toward increasing departmental and overall guest
satisfaction. - Perform other duties as requested by management.
Experience
- High School diploma
or equivalent preferred. - Previous customer service experience required
or equivalent training. - Dynamic, engaging and passionate personality
with the ability to multi-task.
HHM Hotels Benefits
and Perks
- Competitive wages for full time and part time
opportunities - Medical, Dental and Vision Health Insurance
- Paid
Time Off - 401k Company Match
- Daily Pay
- Free Basic Life
Insurance - 24/7 access to TELUS Health, a confidential work-life
resource. - Travel Discounts
- Commuter Transit and Commuter
Parking Benefits - Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work
schedule varies and may include working on holidays, and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25,
bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble
- Own It
