Position Overview:
At The Wildbirch Hotel, our
PORTER/BELLMAN SERVICE TEAM serve as the welcoming face of our unique boutique
property at the lobby/main entrance valet point. They are responsible
for greeting guests, helping check-ins, providing luggage service to clients,
and ensuring each guest enjoys an exceptional stay in Anchorage. The role
requires handling guest inquiries, luggage service and managing check-in
and check-out support in an efficient, warm, and professional
manner.
A valid work authorization for the USA is required -
Please note that we do not provide any visa sponsoring for the listed
role.
Key Responsibilities:
- Greet and welcoming guests while ensuring all luagge for the the guest
is accurate loaded/unloaded and brought to the clients car/room. - Assist
guests in luggage service. - Share in-depth knowledge of the hotel, its
amenities, room layouts, and the surrounding Anchorage area, including notable
events and activities. - Handle guest requests for luggage/delivery
services, aiming to resolve any issues promptly to ensure guest
satisfaction. - Maintain the hotel entrance, lobby and valet point area
and the parking area as a hub of guest interaction, keeping it organized
and supplied. - Work with other departments to coordinate guest needs
and special accommodations. - Communicate daily with the Front Office
Manager to review guest services, priorities, and any additional tasks
or special projects. - Contribute to the warm, inviting atmosphere
by managing the lobby’s communal space, which features a fireplace, and local
art.
Requirements:
- Previous porter
service, hotel or customer service experience is required. - Excellent
communication skills, including the ability to read and respond in English
(additional languages are a plus). - Ability to remain calm under
pressure and multitask in a fast-paced environment. - Enthusiastic,
service-oriented, and with a passion for hospitality and Alaska’s vibrant
culture. - Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
and familiarity with web-based tools. - Strong problem-solving skills
and the ability to work independently or as part of a team.
Physical & Availability Requirements:
- This role requires standing for long periods and occasional lifting of light
materials. - The hotel operates 24/7, and availability for shifts
on weekends, holidays, and nights is expected.
Why Work
at The Wildbirch Hotel?
As Anchorage’s first boutique hotel,
The Wildbirch Hotel offers a dynamic, local-first environment where team members
are encouraged to share their passion for Alaska. Be part of the first team
welcoming guests to the hotel and helping to shape the guest experience in
a setting that celebrates the adventure, charm, and rugged beauty of
the state.
This position is at a location where Hyatt is
not the employer. The employer of individuals working at this hotel may be
a third-party management company that is responsible for all employment benefits
and obligations at this location.
