Night Auditor

Position Summary:

At Hyatt Place
Fort Worth, we believe our guests select Hyatt Place because of our caring
and attentive team members who are focused on providing efficient service
and meaningful experiences. The Night Auditor reconciles daily activity
and closes all accounts in preparation for the new day. All information will
be processed and formatted into daily reports and distributed as the morning
reports to finance and housekeeping. Check- in/check-out hotel guests
courteously and efficiently process all payments according to hotel
requirements. Provide information and assistance to guests
and visitors.

Principle Responsibilities
and Duties

• Maintain complete knowledge of
  and comply with all departmental policies/service
  procedures/standards.
• Maintain complete knowledge
  of correct maintenance and use of equipment. Use equipment only
  as intended.
• Anticipate guests’ needs, respond promptly,
  and acknowledge all guests, however busy and whatever time of day.


• Maintain positive guest relations at all times.


• Resolve gust complaints, ensuring gust satisfaction.
• 
  Maintain complete knowledge of:
  1. All hotel
     features/services, hours of operation
  2. All room types,
     numbers, layout, and location
  3. All room rates, special
     packages, and hotel/casino promotions
  4. Daily house count
     and expected arrivals/departures
  5. Room availability status
     for any given day.
  6. Scheduled daily group
     activities
• Monitor and maintain cleanliness,
  sanitation and organization of assigned worked areas.
• Pick
  up, count and maintain bank.
  
  Secure bank at all times
• Read the log book, emails, daily
  and record or respond to pertinent information in the log book.


• Process payments to all guest accounts.
• Process
  adjustments, rebates, paid outs, and credits as required.


• Operate Property Management System (PMS) – LMS and maintain security
  of system.
• Verifies that all tickets are closed against
  folios and logs any open tickets in the point of sales (POS) Micros
  system.
• Run the audit for comp accounting for entire
  property.
• Audits rooms cashier’s work and correct
  discrepancies.
• Audits all miscellaneous (incidental
  charges/postings/tickets) from the outlets.
• Verifies
  package postings on package folios.
• Run Room & Tax
  verifying that all rooms rates posted.
• Verify cashier’s
  report to drop log and paperwork.
• Records room statistics
  with reports in LMS
• Close PMS after all work
  is balanced.
• Run end of day program and close
  day.
• Check that interfaces are up and running.


• Run daily flash reports and distribute accordingly.


• Run morning reports and backup reports and distribute
  accordingly.
• Sign out and brief the next
  shift.
• Review night audit checklist and verify that all
  work has been completed.

General Job
Responsibilities and Duties

To perform the job
successfully, an individual should demonstrate the following
SilvertonValues:

• Character – Always do the right thing
  and treat everyone with dignity and respect.


• Care – Demonstrate compassion, kindness,
  and charity towards yourself, team members, guests, and
  the community.
• Excellence-
  Challenge acceptable and be exceptional.


• Collaboration – Achieve ultimate results
  with the inclusion of diverse ideas, thoughts, and talents.


• Courage – Champion today for a better
  tomorrow.

Skills, Education & Other
Requirements

• High School graduate
  or equivalent vocational training certificate.
• Fluency
  in English both verbal and non-verbal.
• 1-2 years GSR Front
  Desk Agent experience.
• Compute basic
  arithmetic.

Required Work
Cards

• Identification that establishes
  identity
• Identification that establishes the right to work
  in the United States
• TAM Card

Machinery,WorkEquipment,Programs,Software,HardwareUsed

• A/S 400 Property Management System – LMS


• Microsoft Excel/Word
• Lotus Notes


• GNAV – Room Res call center control


• Superplaymate
• Hotsos


• Micros

Hyatt Place complies with all laws
prohibiting discrimination against employees and applicants based on race,
color, religion, sex, sexual orientation, gender identity, gender expression,
age, national origin, citizenship status, disability, genetic information,
or veterans' status.

This position is at a location where
Hyatt is not the employer. The employer of individuals working at this hotel
may be a third-party management company that is responsible for all employment
benefits and obligations at this location.