We are hiring a Front Desk Supervisor
Pay
rate: $24 per hour
Requirements: Open availability (AM,
PM, & Overnight)
We are looking for associates and Leaders
that have a passion to serve others! Working at the front desk means you are
at the hub of the hotel with the most interaction with our guests as the front
desk supervisor you are the one that brings this group to a cohesive team
focused on providing our guests excellent service while maintaining all brand
standards and Concord standards. Your role is key to the overall experience
the guest will have. Your keen sense of being proactive, responsive and caring
will make all the difference. If you enjoy engaging with others, leading a team
and have a winning personality and high sense of responsibility – this role
is perfect for you!
We have a great company culture at Concord Hospitality where everyone is valued
and treated with respect. Many of our supervisors advance in a couple years
to Assistant General Manager roles!
Role Responsibilities:
Provide
the highest quality of service to the customer at all times.
Check guests
in and out efficiently and in a friendly manner.
Handle guest mail
and messages per established procedures.
Develop a thorough knowledge
of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard
in accordance with standards of proper telephone etiquette.
Block rooms
and handles special requests.
Monitor room availability and offer AGM
and GM assistance in yield management and restrictions.
Handle safe
deposits by guests per established procedures.
Keep lobby and desk area
clean and presentable.
Have a thorough knowledge of emergency
and security procedures.
Here are some reasons our associates like working
for us:
Benefits (Full Time Associates only)
We offer competitive
wages. Full-time associates are eligible to participate in a comprehensive
benefit package, which includes medical/dental/vision plans, life insurance,
ST/LT disability options, 401K options, tuition assistance, discounted room
rates at Concord managed hotels, plus training & development and career
advancement opportunities.
Why Concord?
Our culture is based on our
five Cornerstones and they are what we consider our foundation: Quality,
Integrity, Community, Profitability, and Fun. It’s important to us to provide
a great work environment for our associates and we strive to hire the BEST
associates in the market. At Concord, you can enjoy a culture where you
are valued and our Associate First policy is a way of life.
Utilize your hospitality talents with a Company that cares about you and your
development. We do many fun things on property to stay engaged with our
associates and show you we care about you.
You take pride in your work,
the hotel, and your employer to make sure we exceed our guests’ expectations. If
this is you, we want you to contact us... Now!
If you are seeking
a position where you can grow and be a part of a fun team, this job may be your
answer. We are proud to be an EEO employer M/F/D/V.
We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant
to federal employment laws. For further information, please review the
the Department of Labor.
This position is at a location where
Hyatt is not the employer. The employer of individuals working at this hotel
may be a third-party management company that is responsible for all employment
benefits and obligations at this location.
