Description
As a Operations Supervisor at Concord Hospitality,
you will lead the front desk team in delivering exceptional guest service while
maintaining brand and Concord standards. Positioned at the hub of guest
interaction, you will ensure a seamless arrival, stay, and departure experience.
If you enjoy engaging with others, leading a team, and take pride in
being proactive, responsive, and caring, this role is a perfect fit. Many of our
supervisors advance within a few years to Assistant General Manager
roles.
Responsibilities
Provide the highest quality of service
to guests at all times Check guests in and out efficiently and in
a friendly manner Handle guest mail and messages with professionalism
and accuracy Maintain thorough knowledge of hotel staff, room
locations, rates, amenities, and selling strategies Take reservations
and manage room blocks and special requests Answer switchboard calls
following proper telephone etiquette standards Monitor room
availability and assist AGM/GM with yield management and restrictions
Handle guest safe deposits per established procedures Keep the lobby
and desk area clean and presentable Maintain thorough knowledge
of emergency and security procedures Qualifications
High school
diploma or equivalent required; hospitality or supervisory experience required
Hyatt Front Desk preferred Strong leadership and team
management skills Excellent communication and interpersonal abilities
Ability to multitask and remain professional in a fast-paced
environment Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends,
and holidays Commitment to delivering outstanding guest service
Benefits (Full-Time Associates Only)
Competitive wages
Medical, dental, and vision insurance Life insurance
and short/long-term disability options 401(k) program with company
match Tuition assistance Discounted room rates
at Concord-managed hotels Training, development, and career
advancement opportunities Why Join Concord?
At Concord Hospitality,
we invest in our associates through training and development at all levels. Our
“Associate First” culture supports growth, balance, and diversity.
We
are built on five cornerstones: Quality, Integrity, Community, Profitability,
and FUN!
Our associates proudly cheer:
“We Are Concord!”
We
are an equal opportunity employer committed to diversity and inclusion
and strive to be a Great Place to Work for All.
Qualifications
Hyatt Experience a Plus
Behaviors
Enthusiastic: Shows intense and eager enjoyment and interest
(Preferred)- Thought Provoking: Capable of making
others think deeply on a subject (Preferred) - Team Player:
Works well as a member of a group (Preferred) - Loyal:
Shows firm and constant support to a cause (Preferred)
Leader: Inspires teammates to follow them (Preferred)
- Dedicated: Devoted to a task or purpose with loyalty
or integrity (Preferred) - Detail Oriented: Capable
of carrying out a given task with all details necessary to get the task done
well (Preferred)
Motivations
PreferredAbility to Make an Impact:
Inspired to perform well by the ability to contribute to the success of
a project or the organization
PreferredGoal Completion: Inspired
to perform well by the completion of tasks
PreferredFlexibility: Inspired to perform
well when granted the ability to set your own schedule and goals
PreferredSelf-Starter: Inspired to perform
without outside help
Skills
Analytical (Some Knowledge)
Experience
- Preferred
Hyatt Experience a Plus
Required1 years:
Hotel Experience
Equal Opportunity Employer
This employer is required to notify all
applicants of their rights pursuant to federal employment laws.
For further information, please review the
href="https://www.eeoc.gov/poster">Know Your Rights notice from
the Department of Labor.
This position is at a location
where Hyatt is not the employer. The employer of individuals working at
this hotel may be a third-party management company that is responsible for all
employment benefits and obligations at this location.
