At The Wildbirch Hotel, our Housekeeping Room Attendants play a vital role
in creating a welcoming and comfortable environment for our guests. They
are responsible for maintaining the cleanliness and presentation of guest rooms
and public areas, ensuring every space is fresh, tidy, and inviting. The role
involves meticulous attention to detail, as well as the ability to work
efficiently and independently. Housekeeping Room Attendants ensure that each
guest experiences a serene and well-kept environment throughout their stay
in Anchorage, contributing to the overall exceptional guest
experience.
KEY RESPONSIBILITIES
- Ability
to walk, kneel, stoop, and stand for entire shift while cleaning and servicing
guest rooms and perform medium work exerting up to 50 pounds of force
occasionally, and/or 20 pounds of force frequently or constantly lift, carry,
push, or otherwise move objects. - Strip beds, remove soiled linen, terry
and trash from guestrooms and take to the appropriate locations in
the prescribed manner. - Check under beds and sofas for debris, clean
bedroom/closet area, and make beds in the prescribed manner. - Vacuum,
sweep and mop floors to ensure guest room areas, balconies and hallways are free
from debris - Dust
furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean
kitchen counters/cabinets/drawers/refrigerators in the prescribed manner.
- Clean bathroom counters, floors, showers/tub in the prescribed manner.
- Report any missing/found articles, damage or maintenance problems to
the Housekeeping Supervisor. - Receive assigned section, keys, supplies
and any priority requests from the Housekeeping Supervisor. - Respond
at all times, in a friendly, helpful and courteous manner to guests, managers
and fellow associates. Report all guest issues and complaints
to management. - Adapt to workload based on hotel occupancy.
- Multitask, organize and prioritize tasks on an hourly and daily basis.
- Work well with others in a team environment.
- Work well under time
constraint- clear thinking and remaining calm. - Perform job duties
with attention to detail, speed and efficiency. - Follow directions
effectively. - Work with minimal supervision.
- Maintain
confidentiality of guest and hotel information
EXPERIENCE:
- Prior
Experience:- 1+ experience in hospitality preferred or equivalent
establishment (required)
Education:- High School diploma or GED required; college
degree preferred.
- Subject Expertise:
- Demonstrate a working knowledge of all property safety and security
procedures as required maintaining a secure and safe environment for employees
as well as guests. - Report any unusual occurrences and/or request
to Supervisor. - Read and abide by all the regulations and rules
of conduct stated in the Associate Handbook. - Must be service oriented
with excellent customer service and sales skills - Must be able
to effectively communicate to guests, management, and coworkers and read, write
and understand the English language - Must be energetic and outgoing
- Must possess excellent interpersonal and organizational skills
- Must
be able to follow directions with attention to detail, speed and accuracy
- Must be a team player with the ability to work under minimal
supervision - Must be able to multi-task in a fast-paced work
environment - Must be able to understand and work with basic financial
information and solve basic arithmetic problems - Must be able to type 45
wpm and have the ability to input data and access information on
the computer - Must have proficient working knowledge of Microsoft
Office, Opera; preferred. - Must be able to exercise confidentiality
and discretion.
OTHER EXPECTATIONS:
- Abide by payroll policies, procedures and rules of conduct as stated in
the Associate Handbook. - Demonstrate a working knowledge of all company
safety and security procedures. - Hours Required: Must primarily work
8am-4pm while understanding that the hotel business functions 24/7 and some
weekend or holiday work will be required. - Must be able to pass drug
test and background screening.
BENEFITS
The
Wildbirch Hotel offers an empowered working environment with excellent benefits
for eligible employees, including:
- Competitive pay
- PTO
(Paid Time Off) - Medical, Dental, Vision, Life Insurance
- Employee discounts and perks
- Career development and education
assistance
Why Work at The Wildbirch Hotel?
As
Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic,
local-first environment where team members are encouraged to share their passion
for Alaska.
Be part of the first team welcoming guests to the hotel and helping to shape
the guest experience in a setting that celebrates the adventure, charm,
and rugged beauty
This position is at a location where Hyatt
is not the employer. The employer of individuals working at this hotel may be
a third-party management company that is responsible for all employment benefits
and obligations at this location.
