What’s the job?
As Front
Office Agent, you’ll not only be the person they rely on to handle transactions,
offer local insights and anticipate every detail of a friction-free experience.
You’ll also create the warm atmosphere that makes our guests feel at home in any
location.
Reports to the Front Office
Supervisor.
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Your day-to-day
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style="text-align: justify;">Be the warm
welcome that kicks off a memorable guest experience!
class="ortl-align-justify">
style="font-size: 10pt; line-height: 107%;">Support the Front Office Supervisors
in all required tasks.
style="text-align: justify;">Acknowledge IHG
Rewards Club and Kimpton Karma members and returning guests, in person or on
the phone.
style="text-align: justify;">Take and manage
guest bookings, up-selling opportunities and telling them about ways to improve
their stay.
style="margin-bottom: 6pt; text-align: justify;">Handle cash and credit
transactions.
style="margin-bottom: 6pt; text-align: justify;">Start every stay right by swiftly checking guests in and out
- take IDs, hand out room keys, and control and release safety deposit
boxes.
style="margin-bottom: 6pt; text-align: justify;">Stay one step ahead of guests’ needs – record and act
on their preferences, and handle their messages, requests, questions
and concerns.
style="margin-bottom: 6pt; text-align: justify;">Be a trusted contact for all guests. Help them with anything
from bill issues to local knowledge, and loop in management when
necessary.
style="margin-bottom: 6pt; text-align: justify;">Stay safe all the time. Following our safety procedures,
you’ll report all incidents and wear any protective gear
needed.
style="margin-bottom: 6pt; text-align: justify;">Take pride in your appearance and place as a brand
ambassador.
style="margin-bottom: 6pt; text-align: justify;">Always know what events and activities are on the day’s
schedule.
style="font-size: 15pt;">What we need
from you
class="ortl-align-justify">Bachelor’s degree in hospitality
or related field.
-
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style="font-size: 10pt;">2+ years’ experience working in Front Office
department. -
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style="font-family: "Proxima Nova", sans-serif;">
style="font-size: 10pt;">Must be fluent in local language and English,
additional languages will be highly valuable.
class="ortl-align-justify">Proactive, positive, energetic,
dynamic, emphatic, team-worker and with passion
for service.
lang="ES-TRAD" style="font-size: 15pt;">What to expect
from us
class="ortl-align-justify">Discounted
international room rates.
- Room
for professional growth in one of the largest hospitality
companies. - Training programmes and access to IHG’s
training tool. -
style="font-family: Tahoma, sans-serif;">Uniform and laundry
service. -
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style="font-size: 10pt;">Meals whilst on duty.
class="ortl-align-justify">Private health
insurance discount.
class="ortl-align-justify">Kimpton Benefits: our
platform with exclusive discounts for employees.
class="ortl-align-justify">Cool work environment
and lots of fun! ??
