We want to make our guests’ experiences truly memorable from the very first
moment they set foot in one of our hotels. As a Bellperson, you are the face
of our welcome, the first smile our guests see, and the helping hand capable
of leaving no stone unturned in pursuit of complete guest satisfaction.
A
little taste of your day-to-day:
Every day is different, but you’ll mostly
be:
- Creating First
Impressions: Welcoming guests warmly upon arrival, assisting them out
of their vehicles, and escorting them to the front desk and their
rooms. - Managing Luggage: Handling, transporting,
and storing guests’ luggage safely and efficiently with the utmost
care. - Sharing Local Insight: Familiarizing guests
with their rooms, hotel amenities, and sharing expert local knowledge of nearby
attractions and spots of interest. - Providing Seamless
Service: Delivering messages, packages, and amenities to guest rooms
promptly. - Ensuring Discretion: Maintaining complete
privacy, confidentiality, and ethical behavior regarding all guest
interactions. - Being a Brand Ambassador: Collaborating
closely with the Front Office team to ensure a smooth, premium guest
journey.
What we need from you:
data-path-to-node="9">
Exceptional Communication: Top-tier
customer service skills with a warm, welcoming, and professional
demeanor.Physical Stamina: The ability to stand
and walk for extended periods and comfortably lift, push, and pull heavy
luggage.Reliability: Exceptional punctuality,
timekeeping, and the ability to work under pressure in a fast-paced
environment.Education: A High School diploma
or equivalent qualification.Experience: At least one
year of experience in a customer-facing role, preferably within an upscale hotel
or luxury hospitality environment.Language Skills:
Fluent English and local language are essential; any additional languages are
a fantastic bonus.
What you can expect
from us:
We give our people everything they need to succeed. From
a competitive salary that rewards all your hard work to a wide range of benefits
designed to help you live your best work life – includi
class="citation-116 citation-117 citation-end-117">ng a full uniform, impressive
room discounts, and some of the best training in
the business.
Our mission is to welcome everyone
class="citation-114 citation-end-114">and create inclusive teams where
we celebrate difference and encourage colleagues to bring their whole selves
to work. IHG Hotels & Resorts provides equal employment opportunities
to applicants and employees without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin,
protected veteran status, or disability. We promote a culture of trust, support,
and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
class="citation-111">IHG gives every member of the team the room they need to belong, grow
and make a difference in a collaborative environment. We
class="citation-109 citation-110 citation-end-110"> know that to work well,
we need to feel well – both inside and outside of work – and through
our
data-index-in-node="224">myWellbeing
class="citation-109 citation-end-109"> framework, we are committed to supporting
wellbeing in your health, lifestyle, and workplace.
So, join us
and you’ll become part of our ever-growing global family.
