Banquets Manager - InterContinental New York Barclay

Negotiable

InterContinental Hotels Group PLC

Experience

1-3 years

Job Type

Full Time

Location

United States, New York

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Job Description

Do you see
yourself as a Banquets Manager?

style="font-family: "Calibri Light", sans-serif;">At InterContinental
New York Barclay, we are looking for a confident and service-driven leader
to oversee our Banquet operations. As Banquets Manager, you will play a critical
role in ensuring seamless event execution, guest and client satisfaction,
and operational excellence, while upholding the highest luxury service
standards. This is a unique opportunity to lead high-volume events, support
a talented team, and create memorable experiences in a dynamic, fast-paced
environment.

Job Overview:

style="font-family: "Calibri Light", sans-serif;">Oversee
the execution of banquet events to ensure superior guest service, operational
excellence, and maximum profitability. Ensure all banquet functions are set up
and serviced according to guest expectations, banquet event orders, brand
standards, and hotel procedures. Maintain quality, service, safety,
and compliance standards in accordance with federal, state, and local
regulations.

Duties and Responsibilities:

style="list-style-type: disc; padding-left: 24px;">

Manage the day-to-day activities of
the banquet operation, including scheduling, assigning work, and ensuring proper
shift coverage.

Ensure banquet rooms, table set-ups, buffet stations,
receptions, coffee breaks, and service areas are properly prepared, clean,
attractive, and aligned with banquet event orders.

style="font-family: "Calibri Light", sans-serif;">Conduct pre-function
meetings with banquet colleagues and review all event details, service
expectations, timing, and special requests.

style="font-family: "Calibri Light", sans-serif;">Coordinate
with Culinary, Catering, Sales, Stewarding, Housekeeping, Engineering, AV,
and other departments to ensure successful event execution.

style="font-family: "Calibri Light", sans-serif;">Greet clients
and guests, respond to requests or concerns promptly and professionally,
and ensure appropriate service recovery when needed.

style="font-family: "Calibri Light", sans-serif;">Review guest checks
with clients after functions and obtain required
signatures.

Ensure all banquet colleagues are properly trained and have
the tools, equipment, and supplies needed to perform their duties
effectively.

Monitor banquet inventory, equipment, supplies, linen, glassware,
and uniforms to ensure proper storage, usage, par levels,
and replenishment.

Assist in controlling departmental labor, expenses,
and operating costs while supporting budget and profitability
goals.

Ensure banquet facilities and equipment are maintained, cleaned,
properly stocked, and prepared for upcoming business
volumes.

Communicate and enforce hotel policies, safety standards, service
procedures, and departmental expectations.

style="font-family: "Calibri Light", sans-serif;">Recommend
or initiate staffing-related actions, including coaching, counseling,
disciplinary action, and performance feedback, in accordance with company
policies.

Promote teamwork and quality service through daily communication
and coordination with internal departments and external
contacts.

May assist banquet colleagues during peak periods, handle
incoming/outgoing boxes or exhibit materials, and serve as Manager on Duty
as needed.

Accountability:

style="font-family: "Calibri Light", sans-serif;">This role supervises
banquet colleagues in a full-service, luxury hotel environment with high-volume
banquet and event operations.

The Banquets Manager may oversee subordinate supervisors and is responsible
for ensuring smooth execution of assigned banquet functions while maintaining
guest satisfaction, service standards, and operational
efficiency.

Qualifications
and Requirements:

High school diploma or equivalent required. Some
college or formal training in food and beverage operations preferred. Minimum
of 3 years of experience in banquets or food and beverage operations, including
at least 1 year of supervisory experience, or an equivalent combination
of education and experience. Previous experience in a union environment and/or
New York Collective Bargaining Agreement environment preferred. Must speak
fluent English. NYC Department of Health Food Handler Certification
required.

Physical Requirements:

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Carrying or lifting items weighing up
to 50 pounds

Moving throughout banquet and function areas

style="font-family: "Calibri Light", sans-serif;">Handling objects
and equipment

Bending, stooping,
and kneeling

Other
Requirements:

Strong communication, leadership, organizational,
and problem-solving skills
Ability to interact professionally
with guests, colleagues, vendors, and third parties
style="font-family: "Calibri Light", sans-serif;">Ability to read
and interpret banquet event orders, reports, schedules,
and instructions
Basic mathematical skills, including budgeting, labor,
percentages, variances, and profit/loss concepts
style="font-family: "Calibri Light", sans-serif;">Alcohol awareness
certification and/or food handler permit as required by local or state
regulations
Must be available to work nights, weekends, and holidays
as business needs require

style="font-family: "Calibri Light", sans-serif;">The
statements in this job description are intended to describe the essential nature
and level of work being performed. They are not intended to be ALL
responsibilities or qualifications of the job.

style="font-family: "Calibri Light", sans-serif;">We offer
comprehensive package of benefits including paid time off, medical/dental/vision
insurance, 401(k), and any other benefits to eligible employees.

Hotel discounts worldwide are available as well as the chance to work with
a great team of people. Most importantly, we'll give you the room to
be yourself. So, what's your passion?

The salary range for this role
is $69,000 - $79,000 annual. This range is only applicable
for jobs to be performed in New York City, NY. This is the lowest to highest pay
scale we in good faith believe we would pay for this role at the time of
this posting. We may ultimately pay more or less than the posted range, and
the range may be modified in the future.

An employee’s pay position within the pay range will be based on several factors
including, but limited to, relevant education, qualifications,
certifications, experience, skills, seniority, geographic location,
performance, shift, travel requirements, sales or revenue-based metrics,
and business or organizational needs.

IHG is an equal opportunity employer:
Minorities / Females / Disabled / Veterans

style="font-family: "Calibri Light", sans-serif;">At IHG, we’ve made
a promise. As one of the world’s leading hotel groups, we’re here to deliver
True Hospitality for Good. Making our guests and colleagues feel welcome, cared
for, recognized and respected – wherever they are in the world. Want to be part
of the journey?

As the world’s first and most global luxury hotel
brand, InterContinental Hotels & Resorts has pioneered international travel
since the 1940s, we are passionate about sharing our renowned international
know-how and cultural wisdom in truly impressive surroundings. We all take great
pride in being genuine ambassadors of the InterContinental®️ brand and to
be part of the brand you will have a thirst for travel, passion for culture
and appreciation for diversity.

We create inspiring experiences for those seeking a richer perspective on
the world. If you’d like to embrace a world of opportunities, we’d like
to welcome you to the world’s most international luxury hotel brand. Let’s Go
Further Together.