data-start="636" data-end="659">Key Responsibilities
data-section-id="17jdmnf" data-start="661" data-end="678">Guest Service
data-start="679" data-end="1067">
data-end="745">Welcome guests with a warm, friendly, and professional
attitude.
data-end="800">Perform efficient check-in and check-out procedures.
data-section-id="1j8cjzf" data-start="801" data-end="848">Verify guest
reservations and identification.
data-start="849" data-end="936">Provide accurate information about hotel
facilities, services, and local attractions.
data-start="937" data-end="1016">Handle guest inquiries, requests,
and complaints promptly and professionally.
data-start="1017" data-end="1067">Ensure guest satisfaction throughout their
stay.
data-end="1085">Reservations
data-section-id="1ftkfhs" data-start="1086" data-end="1155">Process room
reservations, amendments, cancellations, and walk-ins.
data-section-id="4xuo9l" data-start="1156" data-end="1216">Maximize room
occupancy through effective room allocation.
data-start="1217" data-end="1281">Promote hotel services and loyalty programs
(IHG One Rewards).
data-end="1344">Upsell room categories and hotel services whenever
possible.
data-end="1360">Cashiering
data-section-id="hopcc3" data-start="1361" data-end="1433">Handle cash, credit
card, and digital payment transactions accurately.
data-section-id="176pa28" data-start="1434" data-end="1495">Prepare guest bills
and ensure accurate posting of charges.
data-start="1496" data-end="1535">Balance cash float and shift reports.
data-section-id="94uadj" data-start="1536" data-end="1590">Follow hotel cash
handling and financial procedures.
data-start="1592" data-end="1609">Communication
data-end="1839">
data-end="1675">Coordinate effectively with Housekeeping regarding room
status.
data-end="1727">Liaise with Engineering for maintenance requests.
data-section-id="1vjigp0" data-start="1728" data-end="1805">Communicate guest
preferences and special requests to relevant departments.
data-section-id="urt0bc" data-start="1806" data-end="1839">Maintain proper shift
handover.
data-end="1860">Guest Relations
data-section-id="lbyua5" data-start="1861" data-end="1904">Build positive
relationships with guests.
data-end="1939">Recognize repeat and VIP guests.
data-section-id="1auy7er" data-start="1940" data-end="2006">Resolve guest
complaints following the service recovery process.
data-section-id="6y115o" data-start="2007" data-end="2055">Maintain
confidentiality of guest information.
data-start="2057" data-end="2092">Administrative Responsibilities
data-start="2093" data-end="2321">
data-end="2167">Maintain accurate guest records in the Property Management
System (PMS).
data-end="2213">Update room status and reservation details.
data-section-id="1arej9z" data-start="2214" data-end="2260">Complete daily
reports and shift checklists.
data-end="2321">Ensure compliance with hotel SOPs and IHG brand
standards.
data-end="2344">Safety & Security
data-end="2554">
data-end="2399">Follow hotel safety, fire, and emergency procedures.
data-section-id="1t7x6fd" data-start="2400" data-end="2449">Verify guest
identity before issuing room keys.
data-start="2450" data-end="2493">Report suspicious activities
immediately.
data-end="2554">Ensure compliance with data privacy and security
policies.
data-end="2578">Required Skills
data-section-id="1v6h96o" data-start="2579" data-end="2612">Excellent
communication skills.
data-end="2651">Strong customer service orientation.
data-section-id="12fk3st" data-start="2652" data-end="2698">Positive attitude
and professional grooming.
data-end="2730">Good problem-solving ability.
data-start="2731" data-end="2758">Basic computer knowledge.
data-section-id="18jm72u" data-start="2759" data-end="2800">Familiarity with PMS
(Opera preferred).
data-end="2840">Ability to work in rotational shifts.
data-section-id="mnks5j" data-start="2841" data-end="2888">Team player
with strong interpersonal skills.
data-start="2889" data-end="2958">Good English communication (additional
languages are an advantage).
data-start="2965" data-end="2981">Qualifications
data-end="3135">
data-end="3039">Graduate or Diploma in Hotel Management or Hospitality.
data-section-id="161e7pg" data-start="3040" data-end="3135">0–2 years
of experience in Front Office or Guest Relations (freshers may also
be considered).
