style="background-color: white; color: black;">First
impressions count. To get our guests’ memorable experiences off to
an unforgettable start, we’re looking for a Front Desk Agent who can make
transactions feel seamless, offer exceptional local insights, and anticipate
every request to make our guests feel right at home.
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A
little taste of your day-to-day
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Every day
is different, but you’ll mostly
be:-
style="background-color: white; line-height: 105%;">
style="background-color: white; color: black;">Kicking off
truly memorable guest experiences with the warmest
of welcomes
lang="EN-GB">Acknowledging IHG Rewards Club members and returning guests
in person or over the phone
-
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style="background-color: white; color: black;">Taking,
managing, and receiving payments for guest bookings -
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style="background-color: white; color: black;">Making
the check-in and check-out process feel swift
and seamless
lang="EN-GB">Staying one step of our guests’ needs to anticipate requests
and offer tailored recommendations
-
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style="background-color: white; color: black;">Being our
guests’ trusted contact – helping with everything from bill issues to restaurant
recommendations
lang="EN-GB">What we need from you
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lang="EN-GB">Communication skills - guests will need to come to you
with concerns as well as compliments, so you’ll be easy to talk
to
lang="EN-GB">Your problem-solving skills will turn issues into opportunities so
every guest leaves with great memories
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style="background-color: white; color: black;">Fluency in
the local language - extra language skills would be great, but
not essential
lang="EN-GB">Literate and tech-savvy - you’ll need a good grasp of reading,
writing, basic maths and computer skills
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What
you can expect from usWe give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including a full
uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome everyone and create inclusive
teams where we celebrate difference and encourage colleagues to bring their
whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees without regard to race, color,
religion, sex, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences,
and perspectives.
IHG gives every member of the team the room they need
to belong, grow and make a difference in a collaborative environment. We know
that to work well, we need to feel well – both inside and outside of work –
and through our myWellbeing framework, we are committed to supporting wellbeing
in your health, lifestyle, and workplace.
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So, join us
and you’ll become part of our ever-growing global family.
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