style="font-size: 12pt;">About us:
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style="font-size: 12pt;">As the world's largest family of luxury hotels, we all
take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm
and sophisticated experiences for those seeking a richer perspective on
the world.At InterContinental
Hotels & Resorts® we want our guests to feel special, cosmopolitan
and In the Know which means we need you to:
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Be charming by
being approachable, having confidence and showing respect.
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normal;">
style="font-size: 12pt;">Stay in the moment by understanding
and anticipating guests’ needs, being attentive and taking ownership of
getting things done.Make
it memorable by being knowledgeable, sharing stories and showing your style
to create moments that make people feel special.
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style="font-size: 12pt;">A Shining Star Among Downtown Miami Hotels,
the InterContinental Miami features the city's premier accommodations,
convention, and meeting facilities. Overlooking sparkling Biscayne Bay,
we provide a secure, inviting environment in a well-established area of
the city. Priding ourselves on being ONE GREAT
TEAM, and nine-time TOP WORKPLACES of
South Florida by the Sun Sentinel.
style="font-size: 12pt;">Your day
to day:
style="font-family: "Times New Roman", serif;">As an Ole Food & Beverage Attendant, your passion
for customer service will complete each guest’s experience.
By taking pride in your workspace, keeping your standards high, and giving our
restaurant the benefit of your expertise, you’ll create some of our guests’ most
lasting memories.
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style="font-size: 12pt;">DUTIES
AND RESPONSIBILITIES:
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Assist the wait staff in the service of food
in accordance with the established standards. Set up station
in the kitchen. Deliver food from kitchen to guests table. Place
food in proper position and announce food as it is placed in front of guest, if
required. Maintain the orderly upkeep of coolers and storage
areas. Maintain all assigned food production service areas in
an orderly manner in compliance with sanitation and health
regulations. Assist in maintaining the cleanliness of
the restaurant in all areas. Promote teamwork and quality service
through daily communication and coordination with other departments. Key
departmental contacts include Catering, Banquets, Outlets, and Guest
Services. May assist with other duties as needed, such
as welcoming, greeting and seating guests, counting and exchanging soiled linen,
polishing glassware or silverware, and room Service duties. Clear,
clean, and set tables according to established service
standards. Clean and/or wipe down tables, chairs, walls, windows,
mirror and floors of restaurant. Separate dirty china, glassware
and silver and deliver to kitchen for cleaning. Perform set-up
and closing side work assignments such as make coffee, fold napkins, etc. Stock
service station or pantry with napkins, placemats, condiments, etc. May
be required to transport linens to and from laundry. May routinely
fill water glasses, serve non-alcoholic beverages, and assist servers
by delivering items to guest tables.Prepare and/or transport all food
and beverage items and associated supplies, equipment, and materials to and
from the buffet areas. Monitor area to ensure adequate supplies
of food, beverage, trays, plates, utensils, napkins, condiments, etc. to serve
all guests; replenish buffet items and areas as necessary. Follow
preparation methods, times, and quality and presentation standards. Monitor
taste, appearance, texture, serving temperature, portion size, and garnish
method as required. Welcome guests and respond to requests in
a prompt and professional manner. Refer any serious matters
to management.Purchase and/or requisition for purchase inventory
to ensure adequate minimum and maximum stocks of all food, beverage, material,
and equipment. Monitor and control food and beverage costs
and ensure procedures are followed to ensure the security and proper storage
of food and beverage products, inventory, and equipment and to minimize
waste. Maintain a clean, neat, and well-organized work and buffet
area, which may include but is not limited to hoods, filters, steam tables, bus
tables, carts, ovens and grills, sinks, refrigerator/freezers, service areas,
walls, floors, sneeze guards, and counters.
Empty trash receptacles and clear tables as required. Check
the working condition of equipment and machinery in accordance
with specifications. Report to supervisor all unsafe or malfunctioning
equipment, safety hazards, or any other maintenance and repair
needs. May operate dishwashing machine in accordance
with manufacturer specifications and instructions and place clean dishes
and utensils in assigned storage location.
style="font-size: 12pt;">What we need
from you:
Qualifications
and Requirements:
style="font-family: "Times New Roman", serif;">High school diploma or equivalent. Basic reading, writing and math skills
and some prior food preparation and food service experience
preferred.
This job
requires ability to perform the following:
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style="text-align: justify; vertical-align: baseline;">Carrying or lifting items
weighing up to 50 pounds
style="text-align: justify; vertical-align: baseline;">Standing up and moving
about the kitchen, cafeteria and outlet or other designated areas
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Handling food, objects; products, bus tray/tub, plates, glasses,
chemicals, cleaning supplies utensils, etc.
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Bending, stooping, kneeling
style="font-family: "Times New Roman", serif;">Other:
class="ortl-align-justify">Communication skills are utilized a significant amount of time when
interacting with guests, supervisors, wait staff and cooks.
class="ortl-align-justify">Communicating with other people, listening and following up on basic
guest requests
-
style="text-align: justify; vertical-align: baseline;">Food service permit
or valid health/food handler card as required by local or state government
agency. Reading and writing abilities are utilized
often when preparing buffet items from instructions.
Reading and writing abilities are utilized often to answer guest’s
questions regarding the menu.
-
style="text-align: justify; vertical-align: baseline;">Alcohol awareness
certification and/or food service permit or valid health/food handler card
as required by local or state government agency.
class="ortl-align-justify">Mathematical skills, including basic math, measurements, quantities,
and variances are used frequently when performing room service
duties.
May be required to work nights, weekends,
and/or holidays.
What
we offer:
style="font-family: "Times New Roman", serif;">The hourly pay rate for this role is $8.50, plus
gratuities.
style="font-family: "Times New Roman", serif;">Hotel discounts worldwide are available as well as access to a wide
variety of discount programs and the chance to work with a great team of people.
Most importantly, we'll give you the room to be yourself.
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IHG is an equal opportunity
employer: Minorities/ Females/ Veterans/ Disabled.
