A little taste of your day-to-day:
Every day
is different, but you’ll mostly be:
●
Kicking off truly memorable guest experiences with the warmest
of welcomes
● Acknowledging IHG Rewards Club members
and returning guests in person or over the phone
●
Taking, managing, and receiving payments for guest
bookings
● Making the check-in and check-out process feel
swift and seamless
● Staying one step of our guests’
needs to anticipate requests and offer tailored
recommendations
● Being our guests’ trusted contact –
helping with everything from bill issues to restaurant
recommendations
What We need
from you:
● Communication
skills - guests will need to come to you with concerns as well as compliments,
so you’ll be easy to talk to
● Your problem-solving
skills will turn issues into opportunities so every guest leaves with great
memories
● Fluency in the local language - extra
language skills would be great, but not essential
●
Literate and tech-savvy - you’ll need a good grasp of reading, writing,
basic maths and computer skills
What you
can expect from us:
We give our people
everything they need to succeed. From a competitive salary that rewards all your
hard work to a wide range of benefits designed to help you live your best work
life – including a full uniform, impressive room discounts and some of the best
training in the business.
Our mission is
to welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability. We promote
a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives.
IHG
gives every member of the team the room they need to belong, grow and make
a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing framework, we are committed to supporting
wellbeing in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
