Job Description
•Greet and welcome all guests
at all times with a warm, friendly, and professional demeanor, using guest names
at every opportunity to foster a personal connection.
style="direction: ltr; margin-bottom: 0pt; margin-left: 0.19in; margin-top: 0pt;
text-align: left; text-indent: -0.19in; unicode-bidi: embed; vertical-align:
baseline; word-break: normal;">
style="font-size: 11pt;">•Deliver highly personalized and attentive
service, ensuring Club Lounge guests feel recognized and valued throughout their
stay.
style="font-family: Arial;">•
style="color: black; font-family: Arial;">Be
fully informed of all daily arrivals to the Club Lounge, including regular
guests, Club Floor guests, ICA guests, and VIPs.
style="direction: ltr; margin-bottom: 0pt; margin-left: 0.19in; margin-top: 0pt;
text-align: left; text-indent: -0.19in; unicode-bidi: embed; vertical-align:
baseline; word-break: normal;">
style="font-size: 11pt;">•Review communication logbooks and staff
notice boards at the beginning of each shift to stay updated on important
information and guest details. •
style="font-size: 11pt;">Answer the telephone promptly and professionally using
your name and department, providing courteous and efficient
service.
style="font-family: Arial;">•
style="color: black; font-family: Arial;">Manage
check-in and check-out procedures within the Club Lounge, including handling
guest identification, issuing room keys, and managing safety deposit boxes
with discretion.
•
style="font-size: 11pt;">Anticipate and respond to guest needs, recording
and acting upon guest preferences, and efficiently handling messages, requests,
questions, and concerns.
•
style="font-size: 11pt;">Serve as a trusted point of contact for all Club Lounge
guests, assisting with anything from billing issues to providing local
recommendations, while escalating matters to management when
necessary.
style="font-family: Arial;">•
style="color: black; font-family: Arial;">Adhere
to hotel safety and security procedures at all times, report any incidents,
and wear protective equipment as required.
style="direction: ltr; margin-bottom: 0pt; margin-left: 0.19in; margin-top: 0pt;
text-align: left; text-indent: -0.19in; unicode-bidi: embed; vertical-align:
baseline; word-break: normal;">
style="font-size: 11pt;">•Maintain a polished appearance
and professional conduct at all times, acting as a true ambassador of the hotel
brand.
style="direction: ltr; margin-bottom: 0pt; margin-left: 0.19in; margin-top: 0pt;
