Analyst Business Requirement Testing & Operations - G&E

Role Purpose

Responsible for developing
and documenting detailed business requirements and supporting documentation
for new initiatives and enhancements to existing functionality in assigned IHG
applications. Partner with stakeholders and technology teams throughout
the project lifecycle to support planning, testing, feedback, and implementation
activities for assigned initiatives.

Key
Accountabilities

• Partner with Product Managers and business
  stakeholders to elicit, analyze, document, and maintain business requirements,
  user stories, process flows, business cases, and supporting documentation
  for Global Sales & Groups & Events product
  initiatives.
• Collaborate with Product Managers, Technology, vendors,
  and business stakeholders to define functional and system requirements, document
  integration and data exchange requirements, and support the successful delivery
  of product enhancements.
• Analyze business processes, identify
  opportunities for improvement, recommend scalable solutions, and support
  prioritization of product enhancements aligned to business
  objectives.
• Lead business and user acceptance testing activities,
  including development of test strategies, test plans, test scenarios, test
  cases, execution of functional and regression testing, documentation of test
  results, validation of defect resolution, and coordination of User Acceptance
  Testing (UAT) to ensure solutions meet business requirements prior to production
  release.
• Track, prioritize, and communicate defects, testing status,
  and release readiness to Product Managers, Technology teams, vendors,
  and business stakeholders, ensuring timely resolution of issues impacting
  product delivery.
•  Support Product Managers throughout the product
  lifecycle by coordinating requirements, facilitating stakeholder discussions,
  tracking deliverables, documenting decisions, and assisting with release
  readiness activities.
• Serve as a key liaison between Product Managers,
  Technology teams, vendors, and business stakeholders to coordinate product
  enhancements, support implementation activities, clarify business requirements,
  and resolve functional questions.

Key Skills
& Experiences

Education

Bachelor's
Degree in a relevant field of work or an equivalent combination of education
and work-related
experience. 

Experience 

Two to five
years progressive work-related experience in operations and/or systems analysis
with demonstrated technical proficiency related to
the position. 

Technical Skills
and Knowledge 

• Demonstrated project management
  skills. 
• Demonstrated knowledge of departmental operations
  and business systems, problems and solutions, and processes related to IHG
  Understand how to use databases and complete data analysis,
  as needed.
  Demonstrated effective verbal and written communication skills
  for the purpose of providing information to clients, vendors, senior management
  and staff.
• Effective analytical, conceptual, and problem-solving skills
  • Agile Project Management methodology is preferred • Ability to work
  independently and as part of a team.
• Possess drive to work through
  issues, seek team support and escalate issues as appropriate.
• Strong
  organizational and multi-tasking skills.
• Must be comfortable using
  meeting systems and video cameras.
• Basic understanding of system
  hardware, software and ISP troubleshooting.
• Basic understanding
  of AI.