Role Purpose
Responsible for developing
and documenting detailed business and functional requirements that support
the product lifecycle for IHG’s Groups & Events and Global
Sales capabilities. This role partners closely with Product Managers,
Sales stakeholders, Technology, and external vendors to research current-state
processes, identify gaps and pain points, and support the design and delivery
of system enhancements across multiple integrated platforms.
The Business
Analyst supports assigned initiatives end‑to‑end, from discovery and planning
through testing and implementation, ensuring solutions align to business
outcomes such as improved sales enablement, operational efficiency, and enhanced
guest and planner experiences.
Key
Accountabilities
- For assigned
initiatives, partner with Product, Sales, and Operations stakeholders
to elicit, analyze, and document detailed business and functional
requirements, including scope documents, process flows, use cases,
business rules, and supporting documentation (e.g., business justification
and ROI inputs). - Conduct fact‑finding and current‑state
analysis by engaging users of existing systems and processes (e.g.,
sales teams, hotels, planners, call centers), identifying complexities,
dependencies, and pain points to ensure proposed solutions fully address
business needs. - Collaborate with Product Managers and Technology teams
to translate business needs into clear, consumable
documentation for internal delivery teams and external vendors,
supporting solution design and prioritization. - Support initiatives
involving multiple integrated systems and vendors, including
CRM (Salesforce), booking, inventory, reservation, and related sales and events
platforms, ensuring alignment across end‑to‑end workflows. - For assigned
projects, coordinate with stakeholders to manage requirements changes, identify
preferred solutions, and support the delivery of enhancements that drive
revenue, reduce operational friction, or improve customer and planner
experiences. - Design, document, and support Business and User
Acceptance Testing (UAT) activities, including test scenarios,
acceptance criteria, and defect tracking. Communicate issues and outcomes to key
stakeholders and technology teams. - Serve as a key point of contact
for clarifying business processes, system behavior, and data interpretation
between IHG, internal teams, and external
vendors.
Key Skills &
Experiences
Education
Bachelor’s degree in
a relevant field or an equivalent combination of education
and experience.
Experience
- 2–5 years of progressive experience as a Business Analyst,
Systems Analyst, or similar role, with a strong focus on business
processes and system functionality rather than reporting or pure data
analytics. - Experience supporting end‑to‑end product or project
lifecycles, from discovery through delivery
and testing. - Experience working in cross‑functional, matrixed
environments with Product, Sales, Operations, and Technology
teams. - Hospitality, travel, or commercial sales platform experience
is preferred but not required.
Technical
Skills & Knowledge
- Strong
requirements‑gathering and documentation skills, including process mapping, user
stories, use cases, and acceptance criteria. - Working familiarity
with Salesforce as a business platform (user and process
perspective; not administrator or developer). - Experience working
in Agile environments, supporting sprint planning, backlog
refinement, and delivery cadence (Jira experience
preferred). - Understanding of system integrations and dependencies across
multiple platforms and vendors (conceptual, not hands‑on
coding). - Ability to analyze trends and patterns in business processes
to inform recommendations and solution design.
Core
Competencies
- Excellent verbal
and written communication skills, with the ability to probe, clarify, and follow
up with stakeholders at all levels. - Strong analytical, conceptual,
and problem‑solving skills, with attention to detail and completeness
of requirements. - Highly organized, process‑oriented, and comfortable
managing multiple workstreams and deliverables. - Comfortable working
independently while actively collaborating within a team
environment. - Demonstrated persistence in researching issues, validating
assumptions, and ensuring requirements are fully
understood.
Additional
Requirements
- Must
be comfortable working in a hybrid
environment - Comfortable using collaboration and video meeting
tools. - Ensure PCI compliance and customer data privacy are met
in accordance with IHG guidelines. - Must provide internet access
and required technology per IHG standards. - Basic understanding of system
hardware, software concepts, and troubleshooting. - Basic awareness of AI
concepts and their business impact.
Travel -
10% limited as needed
Location – Atlanta, GA: Our
hybrid work structure is an expectation of three (3) days a week
in office.
This expectation may be adjusted to evolve with
the changing needs of the business.
style="font-family: Aptos, sans-serif;">The salary range for this role is $67,680
to $74,000. This role is also eligible for bonus
pay.
style="font-size: 12pt; line-height: 115%;">We offer a comprehensive
package of benefits including paid time off, medical/dental/vision insurance,
401K, and other benefits to employees.
style="font-family: Aptos, sans-serif;">#LI-AC1
